IGA was searching for an intelligent solution to automate customer processes and reduce the workload of customer service employees for simple tasks.
More than 400 brands in 20 countries are using our AI-powered solutions. Here are some of their stories.
Using Vocal Passphrase, Turk Telekom provided the customers to prove authentication by simply saying a pre-defined phrase.
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Using Vocal Passphrase, Turk Telekom provided the customers to prove authentication by simply saying a pre-defined phrase.
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ING Turkey is the 1st bank to use Conversational AI in collection call process in Turkey. Using Conversational IVR technology, ING Turkey digitizes the customer experience and benefits from automation to reduce agent workload.
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IGA was searching for an intelligent solution to automate customer processes and reduce the workload of customer service employees for simple tasks.
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Using Agent Performance Analytics, ING Turkey monitored and analyzed 100% of all customer conversations and gained valuable insights to improve both customer experience and agent performance.
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Halkbank needed to monitor and evaluate all customer calls to gain insights on how to increase call quality and boost agent performance at its call center.
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Customers in 20 Countries
Average Age of Employees
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