Success Stories

More than 400 brands in 20 countries are using our AI-powered solutions. Here are some of their stories.

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  SPEECH ANALYTICS CASE STUDY

  How CIGNA Call Center Increased Sales Using Analytics

  Cigna TR needed to monitor all customer interactions, analyze them, and score them for QM (Quality Management) procedures objectively.

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  SPEECH ANALYTICS CASE STUDY

  Webhelp Increased Call Quality with Speech Analytics

  Webhelp Turkey is a subsidiary of Webhelp Global, one of the largest business process outsourcing (BPO) companies in the world. The company was looking for solutions to help increase the call quality at its contact center.

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  CONVERSATIONAL IVR CASE STUDY

  Garanti BBVA Securities Increased Service Quality with Conversational AI

  This advanced technology handles more customer queries and provides an improved self-service experience that enhances customer satisfaction.

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  VIRTUAL AGENT CASE STUDY

  AXA Insurance Boosts Self-Service with Conversational AI

  Using Conversational AI technology, AXA Turkey developed the AXA Bot, a cutting-edge self-service bot to serve its customers.

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  VIRTUAL ASSISTANT CASE STUDY

  Groupama Serves Customers 24/7 with GUPI The Virtual Assistant

  Using Vocal Passphrase, Turk Telekom provided the customers to prove authentication by simply saying a pre-defined phrase.

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  VOICE BIOMETRICS CASE STUDY

  Telecom Giant Slices Long Calls at Contact Center

  Using Vocal Passphrase, Turk Telekom provided the customers to prove authentication by simply saying a pre-defined phrase.

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  CONVERSATIONAL IVR CASE STUDY

  ING Turkey Automates Collection Calls with Conversational AI

  ING Turkey is the 1st bank to use Conversational AI in collection call process in Turkey. Using Conversational IVR technology, ING Turkey digitizes the customer experience and benefits from automation to reduce agent workload.

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  VIRTUAL ASSISTANT CASE STUDY

  Istanbul Grand Airport Enhances Visitor Experience With Virtual Assistant

  IGA was searching for an intelligent solution to automate customer processes and reduce the workload of customer service employees for simple tasks.

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  CONVERSATIONAL ANALYTICS CASE STUDY

  ING TURKEY Boost Sales by Agent Performance Analytics

  Using Agent Performance Analytics, ING Turkey monitored and analyzed 100% of all customer conversations and gained valuable insights to improve both customer experience and agent performance.

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  CONVERSATIONAL ANALYTICS CASE STUDY

  Halkbank Improves Customer Experience with Speech Analytics

  Halkbank needed to monitor and evaluate all customer calls to gain insights on how to increase call quality and boost agent performance at its call center.

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