VIRTUAL ASSISTANT CASE STUDY

Groupama Serves Customers 24/7 with GUPI The Virtual Assistant

GUPI meets 1 out of every four customer requests at Groupama. While this automation solution reduces the additional workload of the agents, it ensures customer satisfaction by providing accurate information faster.

Groupama Serves Customers 24/7 with GUPI The Virtual Assistant

The Results

Faster & More Accessible
Customer Service

  • 24%

    OF CUSTOMER REQUESTS
    WITHOUT
    LIVE AGENTS

  • 3

    FULL-TIME-EQUIVALENT
    AGENT TIME
    SAVED

  • 17%

    OF CUSTOMER INQUIRIES DONE DURING OUT-OF-WORKING HOURS

 
 
 
 
 
 
Testimonial

Not only for our customers but also for our partners [brokers], we want to be accessible 24/7 and be able to respond to their inquiries fast. With the virtual assistant we developed with Sestek, we are improving the experience of our whole ecosystem.

Chief Technology Officer GROUPAMA TURKEY
CASE STUDY

The Challenge

Groupama Sigorta Turkey aimed to provide their customers a 24/7 accessibility, minimize waiting times and increase customer satisfaction through web and call center channels, but without increasing its operational costs.

VIRTUAL ASSISTANT CASE STUDY

The Solution

Using Virtual Assistant technology, Groupama customers can now self-serve by interacting with GUPI as if they are talking or chatting with a live agent 24/7 with conversational AI.

VIRTUAL ASSISTANT CASE STUDY
 
 
 
 
 
 
THE PRODUCT

Knovvu Virtual Agent

Virtual assistants can respond to customer inquiries 24/7 and help save valuable agent time. Using Conversational AI, Virtual Assistants lead result-focused conversations with customers, increase self-service rates, and help decrease operational costs. The technology enables customers to interact with systems with voice, and this helps increase automation.

See Product Details
THE CUSTOMER

GROUPAMA

Groupama is a French insurance group headquartered in Paris with operations in 10 countries. The company is active in Turkey since 2009 and continues its progress with its constantly improving practices, quality management system, people-oriented approach, and business continuity policy.

CONTACT

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