Whether it’s a common customer query or a frequently asked question, imagine a super-agent to answer customer requests 24/7. Wouldn’t that be cost-effective?
In modern world, brands face the challenge of seamlessly communicating with customers around the clock. The need to provide instant replies to customers, regardless of working hours or agent availability, has become a priority.
Using WhatsApp channel for customer service, businesses can send instant replies and deploy chatbots to ensure immediate responses to customer inquiries. This channel extends customer service beyond working hours, maintaining engagement round-the-clock.
WhatsApp chatbots deliver real-time responses to customer inquiries and FAQs, enhancing customer satisfaction by providing instant solutions.
As the first line of welcome, the WhatsApp channel significantly reduces the interactions forwarded to the live agents. This helps with decrease in operational costs at contact centers.
Our best-in-class API options, including On-Premises and Cloud APIs, ensure a seamless and efficient conversation experience, allowing businesses to create better moments for their customers.
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
