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Opus Research 2025 Conversation Intelligence Intelliview

Access the full independent research and see why SESTEK is recognized among the global leaders shaping the future of CX.

What You’ll Learn from the Report

This research goes beyond technology comparisons. Inside the Opus Research 2025 report, you’ll discover:

How Conversation Intelligence evolves from analytics to orchestration
What separates leading CI platforms from insight-only tools
How CI and Agentic AI drive measurable CX outcomes
Which KPIs see the greatest impact: FCR | CSAT | AHT

What Sets SESTEK Apart

Proprietary speech & acoustic intelligence
Enterprise-scale Agentic AI orchestration
Unified human + AI framework
Insights converted into controlled action
Proven deployments in regulated industries

Why This Recognition Matters

Conversation Intelligence is evolving beyond analysis into real-time decision-making and action orchestration.
Opus Research defines this shift as:
Conversational Experience Orchestration (CXO)
SESTEK is recognized as one of the few platforms worldwide that has operationalized CXO at enterprise scale.

SESTEK

Trusted at Enterprise Scale

550+

ENTERPRISE CUSTOMERS
IN 20 COUNTRIES
STRONG PRESENCE IN BANKING, INSURANCE, TELECOM, RETAIL & BPO
BACKED BY UNIFONIC AND THE SOFTBANK VISION FUND

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

ABOUT SESTEK

SESTEK is a conversational automation company helping organizations with conversational solutions to be data-driven, increase efficiency and deliver better experiences for their customers. SESTEK’s AI-powered solutions are built on text-to-speech, speech recognition, natural language processing and voice biometrics technologies.

SESTEK is a part of UNIFONIC

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United States
+1 315 961 84 04
625 Orange Street, Unit 2 - Office 14B,
Wilmington, DE 19801
US Mailing Address

SESTEK US INC

1401 Pennsylvania Ave STE 105, Box 2185,
Wilmington, DE 19801
Middle East & Africa
+971 4 390 1646
Office # 2605 Marina Plaza
Al Marsa Street, Marina Dubai
Dubai, UAE
Europe
+90 212 286 25 45
Ayazağa Mahallesi Azerbaycan Caddesi
1B Blok Ofis No:3 B İç kapı No:4
34396 Sarıyer/İstanbul
info@sestek.com