OPUS RESEARCH 2025 REPORT

SESTEK Recognized as a Global Leader in Conversation Intelligence

SESTEK is named among the Top 9 global Conversation Intelligence platforms worldwide in Opus Research’s 2025 Conversation Intelligence Intelliview - recognizing vendors shaping the next era of enterprise Customer Experience by enabling real-time, orchestrated action at scale.

 

This recognition highlights platforms that support enterprise-grade decision-making, governed automation, and seamless human + AI collaboration.

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2025 Conversation Intelligence Intelliview by Opus Research

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What You’ll Learn from the Report

This research goes beyond technology comparisons. Inside the Opus Research 2025 report, you’ll discover:
  • How Conversation Intelligence evolves from analytics to orchestration
  • What separates leading CI platforms from insight-only tools
  • How CI and Agentic AI drive measurable CX outcomes
  • Which KPIs see the greatest impact: FCR | CSAT | AHT
Opus Report Intelliview
Opus Report SESTEK

What Sets SESTEK Apart

  • Proprietary speech & acoustic intelligence
  • Enterprise-scale Agentic AI orchestration
  • Unified human + AI framework
  • Insights converted into controlled action
  • Proven deployments in regulated industries

Why This Recognition Matters

  • Conversation Intelligence is evolving beyond analysis into real-time decision-making and action orchestration.
  • Opus Research defines this shift as:
    Conversational Experience Orchestration (CXO)
  • SESTEK is recognized as one of the few platforms worldwide that has operationalized CXO at enterprise scale.
CONVERSATIONAL EXPERIENCE ORCHESTRATION
 
 
 
 
 
 

SESTEK

Trusted at Enterprise Scale

  • 550+

    ENTERPRISE CUSTOMERS
    IN 20 COUNTRIES

  •  

    STRONG PRESENCE IN BANKING, INSURANCE, TELECOM, RETAIL & BPO

  •  

    BACKED BY UNIFONIC AND THE SOFTBANK VISION FUND

 
 
 
 
 
 

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