Measurable Impact

84%

Self-service rate achieved across voice and text channels

54%

Incoming calls automatically handled by Voice AI Agent

98%

Speech Recognition accuracy

20%

Reduction in live agent need on customer and courier lines

Key features for Retail & E-Commerce

Agentic AI

Reduce the cost of serving high, unpredictable order volumes without sacrificing customer experience.

A customer asks where their package is for the third time, the AI Agent pulls live tracking and answers instantly, no queue or repeat explanation. A shopper abandons checkout over a payment error; the AI Agent follows up, resolves the issue, and recovers the cart automatically. Another customer cancels an order placed five minutes ago, and it’s done instantly.

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Agent Copilot

Keep human agents focused on the moments that need a human, and equip them to handle those moments better.

A customer calls furious about a delayed order; Agent Copilot instantly surfaces their account value and order history, guiding the agent to the right resolution. A live agent handling an expensive return needs an exception; Agent Copilot surfaces the policy and customer history for a fast, consistent decision. When a courier calls about a delivery issue in another language, real-time translation lets the agent resolve it without a language barrier.

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Conversational Intelligence

See 100% of interactions instead of a small sample, and turn that visibility into measurable agent improvement.

Couriers keep getting sent to the wrong address on a specific route; buried in a 5% call sample, that pattern would go unnoticed for months, but Conversational Intelligence surfaces it within days. It also detects growing calls about a checkout issue affecting a specific product, alerting the product team before it impacts return rates.

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Leading companies trust our conversational technologies

See all success stories

"Thanks to Knovvu Virtual Agent, Madame Coco customers can quickly access information on our website before and after their orders, while relevant questions are directed to the appropriate departments, shortening the processing time. "

Madame Coco

50%

customer questions answered by conversational IVR

"SESTEK’s Virtual Agent powered Koçtaş’s omnichannel transition, driving a 15% increase in self-service transactions that successfully elevated customer satisfaction while reducing agent workload."

Head of Customer Experience and Process Development

%75

calls handled by the conversational IVR

SESTEK’s AI-powered solutions have significantly improved our processes and contributed to managing our operations more efficiently and cost-effectively.

Customer Services & Channel Development Sr. Manager

improvement in customer service quality scores

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How it works for Retail & E-Commerce

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Start with AI

A customer contacts you about an order. Agentic AI picks it up first, whether it's a tracking question, a cancellation, or a checkout error, and resolves it instantly in most cases. You get lower cost per contact and a customer who didn't have to wait.

Bring in a human

If it needs a person, the agent isn't starting cold. Agent Copilot hands the conversation over with the customer's history, order context, and a recommended next step already surfaced, and translates in real time if the caller is a courier or customer in another language. You get faster resolutions and more consistent decisions, even on complex or high-value cases.

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Learn from every contact

Every one of those conversations, AI or human, gets analyzed. Conversational Intelligence scores it, flags anything urgent, and looks for the pattern behind it, a mis-routed delivery zone, a checkout problem affecting multiple customers, or a policy your agents are applying inconsistently. This gives your operation the visibility to fix root causes, while the same insights make Agentic AI and Agent Copilot sharper on the next contact.