Cost Savings Estimate with Automated Quality Management

This calculator automatically calculates your estimated cost savings when you integrate Automated Quality Management (AQM) technology into the quality management process at your contact center. Please fill in the below necessary fields according to your current contact center metrics to see your monthly and yearly savings.

Automated Quality Management ROI Calculator

Assumption: AQM saves on average 40% of team leader and evaluator time. Team leader and evaluator counts update automatically when you change the number of agents.

Annual savings

The yearly cost impact of automating your quality management operations.

$0

Monthly savings $0
FTE savings (QM evaluator) 0
Total cost of team leaders
Total cost of QM evaluators
Total cost of QM ops

Estimates are for illustrative purposes only; actual results may vary depending on implementation and usage conditions.

Calculator glossary

Number of Agents
Number of agents responsible for calls.
Number of Team Leaders
1 team leader per 10 agents.
Cost of Team Leader
Average monthly salary of team leader.
Number of QM Evaluators
1 QM evaluator per 50 agents.
Cost of QM Evaluator
Average monthly salary of QM Evaluator.
Total Cost of QM Ops
Total cost of QM Evaluators plus 30% of Team Leader cost.
Time saved by Automation
Based on actual customer testimonials, AQM saves in average 40% of team leader and evaluator time.
Monthly Saving after AQM
40% of total cost of QM Ops.
Annual Saving after AQM
Monthly savings multiplied by 12 months.
Saving in FTE (QM Evaluator)
Monthly savings divided by monthly QM Evaluator salary.
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