Every customer, any language, the right agent

A real-time Virtual Translator enables contact center agents and customers who speak different languages to communicate during the same live conversation. SESTEK Virtual Translator detects the customer's language and combines speech recognition, translation, and text-to-speech technologies to translate both sides of the conversation in real time, helping reduce language barriers without requiring a language-matched agent.

SESTEK Virtual Translator automatically detects the caller's language and translates the conversation between the customer and agent in real time. It combines SESTEK's proprietary Speech Recognition and Text-to-Speech technologies with multiple translation engines and LLMs, while configurable audio lets each participant hear the original audio, translated audio, or both.

Yes. Virtual Translator supports multiple translation providers, LLMs, and offline models rather than relying on a single translation engine. This flexibility allows organizations to select the most appropriate technology based on factors such as language, accuracy, cost, and deployment requirements.

No. Virtual Translator translates the conversation in real time, enabling agents to communicate with customers across supported languages without speaking each customer's language themselves. This can help organizations expand multilingual service capacity and reduce dependence on language-specific staffing.

Yes. By enabling an available agent to communicate with customers across supported languages, Virtual Translator can reduce the need to wait for or transfer a call to a language-matched agent. This helps organizations reduce language-driven transfer delays and make better use of their existing agent capacity.

Yes. SESTEK Virtual Translator supports both cloud and on-premises deployment, allowing organizations to choose an architecture that aligns with their security, data residency, and compliance requirements.