SESTEK vs NICE

Why choose SESTEK over NICE

We can deploy same product on-prem and on cloud (cloud-agnostic), we provide query design with no coding requirements and agents can benefit our self-practice module.
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700+
Enterprises,
one standard
100%
Project delivered
to production
98%
Speech recognition
accuracy
25+
Years engineering
the future

Speech Analytics product comparison

Features
Trend Analysis
Sentiment Analysis
Artificial Intelligence
Topic Creation
Summarization
Real-Time Assist
Agent Evaluation
Automatic Evaluation
Quality Assessment
Reporting
Non-First Call Resolution Identification
Redaction
Coaching
Self-Practice Module
Entity Detection
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SESTEK's Agentic CX platform delivers results

40M+
conversations handled every month across our AI platform
>98%
speech recognition accuracy in real-world contact center audio
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Our Strengths Against NICE

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Market-leading Accuracy

Our speech recognition accuracy rate of ~98% in English provides deeper insights.

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High Performance

Our solution delivers faster response times and faster query results.

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More in the Moment

We support real-time triggers, real-time notifications to supervisors and real-time reporting.

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One Product, Multiple Tenants

Our solution supports multi-tenancy for different teams, business units and operations.

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"Sestek Conversational IVR provides us with automation for our collection processes. We now manage more than 50% of the collection calls to customers via Conversational IVR. As a result, customer payment agreements increased by 58% in digital channels."
ING TURKEY
> 50%
decrease in live agent workload
3000 Hrs
agent time saved every month
58%
increase in customer payment promises

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.
Blog
The Reasoning Era of Conversational AI: From Understanding to Action
SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.
CX Insights
Editor’s Note: Is Your AI as Secure as You Think?
Discover why enterprise AI security must start at the architectural level and how SESTEK ensures data governance and trust with ISO 42001 certification.
Marketing Collateral
Designing Smarter Bots for Customer Service
Explore Sestek’s resources to learn more about our solutions and the future of CX.
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Improve your conversational customer journey

Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience.

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United States
625 Orange Street, Unit 2 - Office 14B,
Wilmington, DE 19801
+1 315 961 84 04
US Mailing Address
SESTEK US INC1401 Pennsylvania
Ave STE 105, Box 2185,
Wilmington, DE 19801
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