SESTEK vs Calabrio | Conversation Intelligence

700+

Enterprises,
one standard

100%

Project delivered
to production

98%

Speech recognition
accuracy

25+

Years engineering
the future

Speech Analytics product comparison

Features

Real-Time Guidance

Customized Dashboards

Reporting

Non-First Call Resolution Identification

Sentiment Analytics

Trend Analysis

Agent Evaluation

100% Automated Quality Management*

AI Topic Creation

Automatic Evaluation

Self-Practice Module

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SESTEK's Agentic CX platform delivers results

40M+

conversations handled every month across our AI platform

>98%

speech recognition accuracy in real-world contact center audio

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Our Strengths Against Calabrio

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AI Emotion Detection

SESTEK AI detects customer sentiment in real time without the need for any query entry.

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Indexing Efficiency

Thanks to the SESTEK Indexing feature, tasks such as category runs, automatic evaluations and export of category results are quickly completed in less than a minute.

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In-house Developed Speech Recognition

Proud of our market-leading Speech Recognition Accuracy Rate of ~98%.

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Customization

We present more flexibility for our customers when compared to other vendors.

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"Not only for our customers but also for our partners [brokers], we want to be accessible 24/7 and be able to respond to their inquiries fast. With the virtual assistant we developed with Sestek, we are improving the experience of our whole ecosystem."

GROUPAMA TURKEY

24%

of customer requests without live agents

3

full-time-equivalent agent time saved

17%

of customer inquiries done during out-of-working hours

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.

The Reasoning Era of Conversational AI: From Understanding to Action

SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.

Editor’s Note: Is Your AI as Secure as You Think?

Discover why enterprise AI security must start at the architectural level and how SESTEK ensures data governance and trust with ISO 42001 certification.

Marketing Collateral

Designing Smarter Bots for Customer Service

Explore Sestek’s resources to learn more about our solutions and the future of CX.

SESTEK is part of UNIFONIC

Join the 700+ businesses simplifying their customer experience

Ask SESTEK to LLMs

United States

625 Orange Street, Unit 2 - Office 14B,
Wilmington, DE 19801

+1 315 961 84 04

US Mailing Address

SESTEK US INC1401 Pennsylvania
Ave STE 105, Box 2185,
Wilmington, DE 19801

Middle East & Africa

Office # 2605 Marina Plaza Al Marsa
Street, Marina Dubai
Dubai, UAE

Europe

Ayazağa Mahallesi Azerbaycan Caddesi
1B Blok Ofis No:3 B İç kapı No:4 34396
Sarıyer/İstanbul

+90 212 286 25 45

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