SESTEK vs Genesys SpeechMiner

700+

Enterprises,
one standard

100%

Project delivered
to production

98%

Speech recognition
accuracy

25+

Years engineering
the future

Speech Analytics product comparison

Features

100% Automated Quality Management

Non-First Call Resolution Identification

Real-Time Assist

Self-Practice Module

AI Topic Generation

AI Sentiment Analysis

Agent Evaluation

Available as SaaS

Entity Detection

Coaching

Summarization*

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SESTEK's Agentic CX platform delivers results

40M+

conversations handled every month across our AI platform

>98%

speech recognition accuracy in real-world contact center audio

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Our Strengths Against Genesys SpeechMiner

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Real-time Guidance

The solution helps agents and supervisors in real time, improving EX and CX simultaneously.

Topic Generation and Pre-Built Categories

Our solution features AI-powered topic generation and pre-built categories with our 20+ years of expertise, unlike their Cloud offering, which provides these features only on Premise.

In-house Developed Speech Recognition

Proud of our market-leading speech recognition rate of ~98% in English language.

Customization

We present more flexibility for our customers when compared to other vendors.

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"Sestek Conversational IVR provides us with automation for our collection processes. We now manage more than 50% of the collection calls to customers via Conversational IVR. As a result, customer payment agreements increased by 58% in digital channels."

ING TURKEY

> 50%

decrease in live agent workload

3000 Hrs

agent time saved every month

58%

increase in customer payment promises

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.