SESTEK vs Amazon Connect Contact Lens

700+

Enterprises,
one standard

100%

Project delivered
to production

98%

Speech recognition
accuracy

25+

Years engineering
the future

Speech Analytics product comparison

Features

Ad-hoc Search

Categories

Sentiment Analysis

Emotion (Tension) Detection

Silence

Overlap

Talk Speed

Customer Share

Topic Classification

Text Clustering

Statistical Comparison

Non-First Call Resolution Identification

Language Identification

Multi-language Speech Recognition

Age Detection

Gender Detection

Silence Duration (Start & End Time)

Agent Monotonicity

Agent Speed

Interruption Count

Block Count & Ratio

Indexing

Download Battlecard

SESTEK's Agentic CX platform delivers results

40M+

conversations handled every month across our AI platform

>98%

speech recognition accuracy in real-world contact center audio

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Our Strengths Against Amazon Connect Contact Lens

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High Performance

Speech Analytics delivers faster response times and faster query results.

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More in the Moment

We support real-time triggers, real-time notifications to supervisors and real-time reporting.

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One Product, Multiple Tenants

Our solution supports multi-tenancy for different teams, business units and operations.

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No Code Required

Our users enjoy visual query design without any coding requirements.

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"Sestek’s Speech Analytics analyzed 100% of all customer‑agent calls and helped us identify areas of improvement for our agents. With the help of actionable insights, we achieved significant improvements in their performances."

CIGNA TR

48%

increase in sales

90%

increase in sales agent performance

23%

increase in call quality

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.

The Reasoning Era of Conversational AI: From Understanding to Action

SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.

Editor’s Note: Is Your AI as Secure as You Think?

Discover why enterprise AI security must start at the architectural level and how SESTEK ensures data governance and trust with ISO 42001 certification.

Marketing Collateral

Designing Smarter Bots for Customer Service

Explore Sestek’s resources to learn more about our solutions and the future of CX.

SESTEK is part of UNIFONIC

Join the 700+ businesses simplifying their customer experience

Ask SESTEK to LLMs

United States

625 Orange Street, Unit 2 - Office 14B,
Wilmington, DE 19801

+1 315 961 84 04

US Mailing Address

SESTEK US INC1401 Pennsylvania
Ave STE 105, Box 2185,
Wilmington, DE 19801

Middle East & Africa

Office # 2605 Marina Plaza Al Marsa
Street, Marina Dubai
Dubai, UAE

Europe

Ayazağa Mahallesi Azerbaycan Caddesi
1B Blok Ofis No:3 B İç kapı No:4 34396
Sarıyer/İstanbul

+90 212 286 25 45

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