SESTEK vs Verint

Why choose SESTEK over Verint

We can deploy same product on-prem and on cloud (cloud-agnostic), we present topic categorization with AI (zero effort for users), and agents can benefit our self-practice module.
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700+
Enterprises,
one standard
100%
Project delivered
to production
98%
Speech recognition
accuracy
25+
Years engineering
the future

Speech Analytics product comparison

Features
100% Automated Quality Management
Comparison Between Calls
Non-First Call Resolution Identification
Predefined Phrases in Category
Quality Assessment
Reporting
Real-Time Assist
Automatic Evaluation
Agent Evaluation
Trend Analysis
Sentiment Analysis
Silence Detection
Available as SaaS
Coaching
Self-Practice Module
Redaction
AI Topic Generation
Words Frequency Analysis
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SESTEK's Agentic CX platform delivers results

40M+
conversations handled every month across our AI platform
>98%
speech recognition accuracy in real-world contact center audio
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Our Strengths Against VERINT

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Market-leading Accuracy

Our speech recognition accuracy rate of ~98% in English provides deeper insights.

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No Code Required

Our users enjoy visual query design without any coding requirements.

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One Product, Multiple Tenants

Our solution supports multi-tenancy for different teams, business units and operations.

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Deploy Anywhere

The containerized architecture enables us to run on cloud or on-prem deployments.

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"Using Agent Performance Analytics, supervisors were able to monitor and analyse sales conversations and provide feedback to agents effectively. The technology helped detect possible customer complaints in advance and enabled responsible teams to respond proactively."
ING TURKEY
%9
increase in sales conversations
%25
increase in profit per agent
%20
decrease in customer comlaint calls

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.
Blog
The Reasoning Era of Conversational AI: From Understanding to Action
SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.
CX Insights
Editor’s Note: Is Your AI as Secure as You Think?
Discover why enterprise AI security must start at the architectural level and how SESTEK ensures data governance and trust with ISO 42001 certification.
Marketing Collateral
Designing Smarter Bots for Customer Service
Explore Sestek’s resources to learn more about our solutions and the future of CX.
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Improve your conversational customer journey

Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience.

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Wilmington, DE 19801
+1 315 961 84 04
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Ave STE 105, Box 2185,
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