All Blog Posts

Featured Posts

Virtual Agent Apr 15 · 6 min read
Agentic AI: A New Era in Customer Service

Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.

Deepfake Feb 17 · 5 min read
The Growing Threat of Deepfake Fraud: How Our Technology Stays Ahead

Deepfake fraud is evolving, and traditional security measures are no longer enough. Explore why this threat is growing and how SESTEK’s cutting-edge technology and R&D efforts provide a stronger defense against AI-generated attacks.

AI Solutions Feb 03 · 4 min read
Maximizing Value with Flexible AI Integration & Deployment Modes

Discover how SESTEK’s flexible AI integration and deployment options can enhance your contact center’s performance. Leverage our proprietary solutions and third-party AI capabilities to drive innovation, efficiency, and data security for your business.

Voice Biometrics Dec 16 · 9 min read
Voice Technologies and Cybersecurity: Innovation Meets Protection

Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.

Press Release Dec 02 · 1 min read
SESTEK Boosts Workforce Planning Efficiency by 4X

Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.

  • Newsletter Apr 05 · 1 min read
    SESTEK Q1 Update

    As we are wrapping up Q1, we want to take a step back and give you a snapshot of what differentiates us from the rest of the market. We are a unique R&D center; we are proud of our teams and we are proud of the products. Here is a brief summary of why.

    Read More
  • SESTEK Apr 02 · 1 min read
    A Word from Our CEO

    At SESTEK, we recognize industry challenges. Our CEO highlights our AI-powered solutions under the Knovvu product suite, which seamlessly transitions between on-premises and cloud. Click for further insights.

    Read More
  • Speech Recognition Mar 15 · 2 min read
    Speech Recognition Accuracy Test 2024

    Discover our 2024 Speech Recognition Accuracy Test, which SESTEK has been benchmarked against major SR vendors.

    Read More
  • Speech Analytics Mar 04 · 3 min read
    Speech Analytics 101: Understanding The Basics

    In this article you will explore the basics of speech analytics, including its definition, functionality, types, and primary use cases within call centers.

    Read More
  • Conversation Analytics Feb 20 · 4 min read
    How Conversation Analytics Add Value to Your Business

    In a world where every conversation is a valuable touchpoint, understanding the dynamics of communication is paramount for businesses aiming to stay ahead. Our latest e-book brightens the transformative trends shaping the conversation analytics landscape.

    Read More
  • Strategy Jan 12 · 4 min read
    Top Strategic Predictions for 2024 and Beyond

    Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.

    Read More
  • Voice Biometrics Jan 04 · 4 min read
    The Rise of Deepfakes and Voice Cloning

    In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.

    Read More
  • Newsletter Dec 25 · 1 min read
    SESTEK Update: Snapshot of A Successful Year

    As we welcome 2024, we want to take a moment to reflect on some of our progress in 2023.

    Read More
  • Generative AI Dec 04 · 4 min read
    Understanding Generative AI: The Possibilities and the Pitfalls

    In this article, we'll dive into large language models, exploring their key advantages, potential issues that might arise when relying solely on them for customer service, and practical solutions to maximize their effectiveness.

    Read More

Contact Us

Thank you!

Thank you for your message. We’ll contact you soon.