Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.
AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.
Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.
Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
SESTEK, a global technology company specializing in conversational solutions, today announced that its Voice Biometrics solution is compliant with key Avaya Aura® solutions, authenticating callers within seconds using a state-of-the-art deep neural networ
Read More
92% of US customers form their impression of a company based on its call center experience. And if that experience is negative, 63% of consumers will stop using that company's products.
Read More
ChatGPT has revolutionized the way people interact with technology. It has brought about a new era of personalized and natural language communication.
Read More
Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.
Read More
With 90% intent recognition accuracy, AXA Bot, a chatbot that utilizes Sestek's Conversational AI technology, understood customer requests and served 9/10 customers without connecting them to live agents.
Read More
We chatted with ChatGPT about automation, call center efficiency and the insurance industry. Here are its answers.
Read More
Here are the top ten trends that we believe will greatly impact our technology decisions in this year.
Read More
Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks ‘outbound collection campaigns stood at roughly 5%.
Read More
The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.
Read More
