Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.
Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
Join the transformative journey with Knovvu Analytics & AQM, your 24/7 ally in unlocking BPO success. SESTEK’s problem-solving wizards provide real-time insights. No more guesswork—offers practical tips, turning real interactions into valuable learning ex
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We eagerly took on the challenge of comparing ourselves with OpenAI, a standout competitor known for its recent strides in the dynamic field of generative AI.
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Sestek Newsletters: After 2 decades of experience, we want to share some of our industry know-how
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The Directorate of Migration Management, operating under Turkey's Ministry of Interior, oversees migration policies and transactions involving foreigners.
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The WhatsApp Business Platform is a game-changer for businesses, offering ways to improve operations, increase efficiency, and drive growth.
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Following our acquisition by Unifonic, we're proud to announce that we've officially become a WhatsApp Business partner. So, what does this mean for businesses?
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A message arrived from Eleveo, a respected global partner renowned for its expertise in Workforce Engagement Management (WEM) solutions.
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If you observe the six signs below, it may be time to search for a better speech analytics solution.
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Genesys Cloud CX customers can order now Knovvu Analytics with just few clicks in the Genesys’ marketplace.
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