Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.
AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.
Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.
Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
Generative AI unlocks new opportunities for enterprises but comes with challenges. This guide covers key factors to consider when selecting the right solution, from security to real-world applications.
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Gartner shares its annual predictions for the key technology trends shaping 2025 and the next five years. This article explores the meaning, significance, and impact of these ten key trends on businesses and users.
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Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.
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Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.
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SESTEK has partnered with Five9 to deliver AI-driven solutions for contact centers, integrating SESTEK’s conversational technologies into the Five9 platform to enhance customer-agent interactions and operational efficiency.
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In this blog post, we will examine how integrating neuropsychology into product management influences innovation and enhances user experience.
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Discover why chatbot design is crucial for customer service and learn how to build smarter bots with just a few simple steps.
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Professional services enhance customer satisfaction and ensure long-term success through ongoing support, training, and feedback. In this article, you'll explore how these services improve project outcomes.
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Explore the transformation of virtual assistants before and after Generative AI, highlighting its impact on conversational solutions with examples from SESTEK.
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