Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.
Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
The WhatsApp Business Platform is a game-changer for businesses, offering ways to improve operations, increase efficiency, and drive growth.
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Following our acquisition by Unifonic, we're proud to announce that we've officially become a WhatsApp Business partner. So, what does this mean for businesses?
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A message arrived from Eleveo, a respected global partner renowned for its expertise in Workforce Engagement Management (WEM) solutions.
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If you observe the six signs below, it may be time to search for a better speech analytics solution.
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Genesys Cloud CX customers can order now Knovvu Analytics with just few clicks in the Genesys’ marketplace.
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Latest partnership is expected to pave the way for new opportunities within the public and services sectors
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Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
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SESTEK, a global technology company specializing in conversational solutions, today announced that its Voice Biometrics solution is compliant with key Avaya Aura® solutions, authenticating callers within seconds using a state-of-the-art deep neural networ
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92% of US customers form their impression of a company based on its call center experience. And if that experience is negative, 63% of consumers will stop using that company's products.
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