Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.
AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.
Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.
Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
Explore how Conversation Intelligence is evolving from post-call analysis into a real-time system that understands, interprets, and drives action during live interactions.
Read More
SESTEK Professional Services Manager Tülin Ebcioğlu explores how Agentic AI is transforming customer service. Discover how organizations can turn autonomous agents into business value by strengthening their operational foundations.
Read More
Discover what Customer Experience Orchestration (CXO) is, why it matters today and how SESTEK, recognized as a Leader by Opus Research, shapes this new standard
Read More
Discover why AI projects fail in real-world environments and how to build AI initiatives that move beyond pilots and scale into the future.
Read More
Discover how AI-powered virtual agents transform e-commerce customer experience and operations while exploring how SESTEK’s Knovvu Virtual Agent enables leading retailers to deliver fast, personalized, 24/7 support at scale.
Read More
Explore how AI-powered Conversational IVR enhances self-service, delivers smarter interactions and measurable results through a real SESTEK success story.
Read More
Explore how AI-powered virtual translators are transforming multilingual customer service and how Knovvu Virtual Translator helps teams communicate seamlessly without language barriers.
Read More
Explore the emergence of AI Copilots in customer experience, why leading brands are adopting them, and how SESTEK’s Knovvu Copilot transforms agents into high-performing super agents.
Read More
Learn why Agentic AI is advancing faster than expected, what sets it apart, and how acting today with SESTEK can help you stay ahead in a rapidly changing market.
Read More
