Enhanced Security

Unlike a PIN or password, Vocal Passphrase can’t be compromised. This powerful voice biometric software is impossible to impersonate or fool because the user’s unique voice details must be matched with the voiceprint on file. If your organization already has a preferred identity verification method, use Vocal Passphrase to enhance it for an added layer of security. This adds a “who you are” layer to the traditional “what you know” layer of passwords and PINs. Voice verification can be used to enhance security across multiple channels like IVR, mobile or web.

Improved Customer Experience

Conventional security measures like PINs, passwords and security questions can be time consuming for customers—and sometimes easy to forget. Vocal Passphrase enables identity verification in a matter of seconds by analyzing users’ individual voiceprints. Therefore, voice biometrics reduces stress, saves time and greatly improves customer experience.

Increased Efficiency

In extreme security measures, users may have to answer a long list of questions to verify identity. Vocal Passphrase significantly reduces the number of security steps and time involved in the verification process, because users must only state a short passphrase. By processing users much faster thanks to time saved on identity verification, agents can spend less time with each caller—and save you significantly on overhead costs. This results in lower costs, happier customers and a more efficient team.