Ajman Bank deployed SESTEK's Agentic AI-powered Avatar across its digital and physical channels — a visual assistant that engages customers in real-time voice and visual interactions, guiding them naturally through banking transactions in Arabic and English.
CONVERSATIONS HANDLED BY AI AVATAR
CONTENT GENERATION LLM ACCURACY
SCORE BASED ON REAL CUSTOMER FEEDBACK
“ The future of banking is built on seamless, human-like digital experiences that simplify access, strengthen trust, and respond intuitively to customer needs. By bringing Ajman Bank One and our AI-powered Avatar together under a single vision, we are creating a more connected, accessible, and culturally aligned banking experience
CEO OF AJMAN BANK
Ajman Bank aimed to meet growing digital customer demand while delivering natural, personalized communication. The bank needed to improve service accessibility and support multiple banking use cases across digital channels without increasing operational complexity.
SESTEK's AI Avatar was seamlessly integrated across Ajman Bank's Mobile App, Kiosk, and HoloBox channels, bringing the human factor into digital banking. The solution combines SESTEK's Generative Q&A, Speech Recognition, and Text-to-Speech technologies with advanced animated avatar design, enabling natural, human-like conversations in both Arabic and English including multiple Arabic dialects. Today, it has handled 13,000 conversations, with content generation LLM accuracy reaching 97% in English and 94% in Arabic. Developed with a strong focus on data security and compliance, the cloud-based solution is hosted entirely within the MENA region, meeting local security and regulatory requirements.
Built on a hybrid AI approach that combines agentic and deterministic AI, SESTEK AI Agents move beyond scripted automation. Powered by advanced LLMs, Agentic AI enables intelligent decision-making, contextual awareness, and multi-turn task orchestration, learning from past interactions and ensuring compliance with minimal human involvement. While deterministic AI provides control, reliability, and predictable outcomes. Together, they manage complex customer journeys end-to-end and deliver consistent, high-quality customer experiences beyond simple automation.
Ajman Bank is the first Islamic bank in Ajman, established in 2007. It offers Shari’ah-compliant financial services, supporting individuals, businesses, and government institutions across the UAE.
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience
