Fast and secure way to authorize customers, using more than 100 unique parameters of their voice.
With features like playback manipulation, synthetic voice detection and voice change detection, the solution presents effective fraud protection.
Voice Biometrics decrease duration of calls requiring customer authentication by average of 30 seconds.
Language, accent, or content independent solution provides a seamless experience for customers, and for agents.
Using Voice Biometrics, ING automated the customer authentication process and improved agent and customer experience simultaneously
19
Seconds decrease in call durations
>100
Parameters monitored for secure authorization
Significant improvement in customer and agent experiences
“Using Voice Biometrics, we achieved to shorten the duration of customer calls by 19 seconds”
VP of Customer Service , ING
Monitoring more than 100 unique parameters of the voice, Voice Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature, the solution crosschecks caller voiceprint with the blacklist database and enriches security measures against fraud.
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SESTEK provides 95% faster speaker identification in large datasets.
We trust in our 98% accuracy rate in both speaker identification and verification.
Authentication durations are reduced to 3 seconds. And no passphrase required.
Voice Biometrics present an improved synthetic voice detection.
State of the art noise and background speech elimination for noisy environments.
Bot Active
Voiceprints
Customers in
20 Countries
Accuracy In Speaker
Identification
In-House
Developed Technology
Project Delivery
Rate
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience
