Contact Center
Solutions

THE REAL TRANSFORMATION FROM COST CENTER TO REVENUE CENTER

Contact Center managers are well aware that they need to find ways to transform themselves from cost centers to revenue centers. But they need actual solutions to make that happen, more than outworn marketing slogans.

Conversational Technologies can help them achieve this transformation by automating customer-related processes, analyzing the customer experience and objectively evaluating the agent performance. Here is how;

THE SOLUTION SUITE

Sestek DMG Consulting

Vocal Passphrase

Benefiting from the human voice, we help contact centers with an easier and faster way for customer authentication. Saving agents time and saving businesses costs.

Conversational IVR

Using NLP (Natural language Processing) technology, this solutions helps customers to get authenticated and navigate through IVR systems frictionless using their voice

Agent Performance Analytics

Analyzing 100% of customer-agent engagements, manually and automatically (AQM), we help contact centers to monitor, evaluate and score agent performance objectively.