Increase Self-Service and Automate Processes with Conversational AI

By using Sestek Conversational AI, businesses boost their performance by raising automation rates and minimizing labor costs.
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Present Intelligent Self-Service Solutions to Your Customers

Sestek Conversational AI is the core technology behind our omnichannel self-service solutions. The technology allows customers to naturally interact with systems in their own words using natural language processing, in speech or writing, which will enable organizations to provide sophisticated, intuitive, and intelligent self-service solutions to their customers. From IVR systems to fully-featured intelligent assistants, our speech-enabled solutions can help you optimize your customer self-service applications.

Sestek Conversational AI allows you to apply natural language processing to any conversational interface. With continuous speech recognition, it understands everyday speech, including slang. Our unique dictionary architecture provides up to 20 times more efficient grammar construction capabilities, and the software’s adaptive grammar engine enables understanding queries that contain grammatical errors.

BENEFITS

How Conversational Solutions Save You Time and Money

Optimize Customer Self-Service

Because traditional speech applications rely on keyword detection, they’re easily confused by spelling and grammar issues. This hurts efficiency and defeats the purpose of using a self-service application. With the ability to understand natural speech both written and spoken, Sestek Conversational AI improves self-service and raises your automation rates.

Increase Overall Efficiency

Our technology works fast to recognize and respond to user requests immediately. This helps customers perform any tasks as quickly as possible in their own words. By making it easy for customers so successfully self-serve, our artificial intelligence and NLP decreases call duration and labor costs while improving customer satisfaction. This provides real value to your brand by boosting brand perception.

SESTEK VIDEO SERIES

Conversational Technologies Made Simple

Our team explaining the  fundamentals of Conversational AI

Find Out How AI-Powered Conversational Solutions Can Help Your Organization