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Efficiency without Compromising Experience

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6 companies using Conversational AI for better customer experiences

Today, customers want more, now, with no friction…

AI can help! Conversational AI is the technology that enables natural interaction between humans and machines. With the help of natural language processing (NLP), conversational AI allows customers to interact with machines by voice.

Conversational AI enhances customer experience When customers navigate through IVR or engage with a chatbot, conversational AI accurately understands what they are saying and guides them towards fastest solution.

This means increased self service rates and lower operational costs.

Here are 6 companies using Conversational AI to provide better experiences to their customers.

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Introduction to Chatbot Design

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Building The Right Chatbot To Ensure Better Customer Experiences

Today, chatbots are a significant part of customer services.

From reserving a ticket to completing a banking transaction, they can offer any service that a live agent can.

But being able to do these tasks might not be enough for enhanced customer service. Because customers not only expect high-quality services but also personalized experiences.

According to recent research, more than 63% of customers expect personalization as a standard of service.

So, chatbots need to answer this need to ensure an enhanced customer experience.

Why do chatbots need personalization?

Today’s customers seek more than functionality. They expect authentic connections with businesses. And the only way to build a strong and emotional bond between customers and chatbots is personalization.

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Discover Insights In Customer Interactions

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Every Customer Interaction is an Opportunity

Today consumers are more unforgiving than ever.

As 67% of them give one single negative experience as the reason for churn, brands are walking on thin ice, trying to find ways to know what their consumers would do next. Effectively listening to customers and acting fast to close the loop on their issues are becoming more and more vital for businesses.

Customer interactions include a wealth of invaluable insights: the level of customer satisfaction, the likelihood of churn, agent performance, campaign effectiveness, and more.

However, the high volume of these interactions makes it impossible to review and analyze them accurately manually. Manual review can process only a fraction of interactions and is far from providing objective evaluation results. This would be time-consuming for business units and may cause to deliver bad experiences to customers since response times would be high. Speech Analytics may provide the answers you are looking for.

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