financial-services

It’s Time to Revisit Efficiency in the Banking Industry

On one side, customers are getting more and more demanding. On the other side, fintech companies are challenging the fundamentals of the game. Security issues are not getting any easier to deal with. Today, the banking industry is fighting at various fronts and feeling the pressure to re-check, re-evaluate, and re-design every process. Conversational technologies can help to streamline flows in the security processes, improve the contact center experience, and pinpoint root cause behind customer issues.

THE NEED

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Faster Authentication Better Customer Experience Improved Agent Performance

THE SUITE

Our AI-Powered Solutions for Financial Services

Conversational Biometrics

Using the human voice, Conversational Biometrics helps financial institutions with increased levels of security and faster authentication for the customers. So it is a double win!

arrow-up Faster Authentication

Conversational IVR

Using NLP (Natural Language Processing) technology, this solution helps customers to get authenticated and navigate through IVR systems frictionless using their voice.

arrow-upBetter Customer Experience

Conversational Analytics

Analyzing 100% Of customer engagements, whether, with an agent or a bot, Conversational Analytics presents insights to monitor processes, improve agent performance, and increase efficiency.

arrow-up Improved Agent Performance

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Find Out How AI-powered Conversational Solutions Can Help Your Organization