IT’S TIME TO REVISIT EFFICIENCY IN THE BANKING INDUSTRY
On one side, customers are getting more and more demanding. On the Other side, fin-tech companies are challenging the fundamentals of the game. Security issues are not getting any easier to deal with.
Today, the banking industry is fighting at various fronts and feeling the pressure to re-check, re-evaluate and re-design every process.
Conversational technologies can help to streamline flows in the security processes, improve the contact center experience and pinpoint root cause behind customer issues.