Financial Services
Solutions

IT’S TIME TO REVISIT EFFICIENCY IN THE BANKING INDUSTRY

On one side, customers are getting more and more demanding. On the Other side, fin-tech companies are challenging the fundamentals of the game. Security issues are not getting any easier to deal with.

Today, the banking industry is fighting at various fronts and feeling the pressure to re-check, re-evaluate and re-design every process.

Conversational technologies can help to streamline flows in the security processes, improve the contact center experience and pinpoint root cause behind customer issues.

THE SOLUTION SUITE

Sestek DMG Consulting

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Voice Biometrics

Using the human voice, Voice Biometrics helps financial institutions with increased levels of security and faster authentication for the customers. so it is a double win!

Conversational IVR

Using NLP (Natural language Processing) technology, this solutions helps customers to get authenticated and navigate through IVR systems frictionless using their voice

Conversational Analytics

Analyzing 100% Of customer engagements, whether with an agent or a bot, Conversational Analytics presents insights to monitor processes, improve agent performance and increase efficiency

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