Number of Agents
Number of agents responsible for customers calls
Average Monthly Cost of Agent
The average monthly salary of an agent
Number of Team Leaders
Number of team leaders responsible for managing agents
Average Monthly Cost of Team Leader
The average monthly salary of team leader
Time spent on manual QM tasks by Leaders
The average time spent on manual quality management tasks by team leaders
Number of QM Supervisors
Number of people solely responsible for quality management tasks
Average Monthly Cost of QM Supervisor
The average monthly salary of QM Supervisor
Current Cost of QM
Total cost of quality management operations currently. This is calculated by the number of team leaders and QM supervisors multiplied by their monthly salary and then multiplied by the time they spent on manual quality tasks
Cost of QM after Automated Quality Management
Total cost of quality management operations after automated quality management solution helps automize manual tasks of team leaders and QM staff