Cost Saving with Automated Quality Management

This calculator automatically calculates your cost savings when you integrate Automated Quality Management technology in your agent evaluation process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.

Calculator Glossary

Number of Agents
Number of agents responsible for customers calls

Average Monthly Cost of Agent
The average monthly salary of an agent

Number of Team Supervisors
Number of team leaders responsible for managing agents

Average Monthly Cost of Team Supervisor
The average monthly salary of team leader

Time spent on manual QM tasks by Supervisor
The average time spent on manual quality management tasks by team supervisors

Number of QM Staff
Number of people solely responsible for quality management tasks

Average Monthly Cost of QM Staff
The average monthly salary of QM Staff member

Time spent on manual QM tasks by QM Staff
The average time spent on manual quality management tasks by QM staff member

Total Cost of Manual QM Tasks
Number of supervisors and QM staff multiplied by their monthly salary and then multiplied by the time they spent on manual quality management tasks

Benefits of Automated Quality Management

The quality evaluation is among the most labor-intensive and time-consuming tasks in a call center. With manual methods, quality teams spend hours listening to calls and can evaluate only 1-3% of them. Automated Quality Management helps call centers:

one

Automate Quality Evaluation Process

two

Decrease Time Spent with Quality Evaluation

three

Reduce the Workload of Quality Management Teams

To Calculate ROI For This Solution, Please Contact Us For Price Quotation