This calculator automatically calculates your cost savings when you integrate Automated Quality Management technology in your agent evaluation process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.
Number of Agents
Number of agents responsible for customers calls
Average Monthly Cost of Agent
The average monthly salary of an agent
Number of Team Supervisors
Number of team leaders responsible for managing agents
Average Monthly Cost of Team Supervisor
The average monthly salary of team leader
Time spent on manual QM tasks by Supervisor
The average time spent on manual quality management tasks by team supervisors
Number of QM Staff
Number of people solely responsible for quality management tasks
Average Monthly Cost of QM Staff
The average monthly salary of QM Staff member
Time spent on manual QM tasks by QM Staff
The average time spent on manual quality management tasks by QM staff member
Total Cost of Manual QM Tasks
Number of supervisors and QM staff multiplied by their monthly salary and then multiplied by the time they spent on manual quality management tasks
The quality evaluation is among the most labor-intensive and time-consuming tasks in a call center. With manual methods, quality teams spend hours listening to calls and can evaluate only 1-3% of them. Automated Quality Management helps call centers:
Automate Quality Evaluation Process
Decrease Time Spent with Quality Evaluation
Reduce the Workload of Quality Management Teams
To Calculate ROI For This Solution, Please Contact Us For Price Quotation
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