This calculator automatically calculates your cost savings when you integrate Voice Biometrics technology in your authentication process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.
Number of agents
Number of agents responsible for customers calls
Average monthly cost per agent
The average monthly salary of the agent
Percentage of calls require authentication
The ratio of calls require identity verification over all calls received
Average duration of call with authentication
Current call duration with the standard authentication process
Minimum time saved by Voice Biometrics
Based on actual customer testimonials, the minimum decrease in call duration with the use of Voice Biometrics in the authentication process
Average call duration after Voice Biometrics
The average call duration after the use of Voice Biometrics in the authentication process
Decrease in call duration after Voice Biometrics
Percentage of decrease in average call duration with the use of Voice Biometrics in the authentication process
Manual identity verification processes require PINs, passwords and security questions. These time-consuming methods increase call durations and thus, operational costs. Voice Biometrics significantly reduces security steps in the verification process. This means faster authentication for customers and safer operations for organizations.
Automated Authentication
Shorter Call Duration
Decreased Operational Costs
To Calculate ROI For This Solution, Please Contact Us For Price Quotation
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