Number of agents
Number of agents responsible for customers calls
Average monthly cost per agent
The average monthly salary of the agent
Percentage of calls require authentication
The ratio of calls require identity verification over all calls received
Average duration of call with authentication
Current call duration with the standard authentication process
Minimum time saved by Voice Biometrics
Based on actual customer testimonials, the minimum decrease in call duration with the use of Voice Biometrics in the authentication process
Average call duration after Voice Biometrics
The average call duration after the use of Voice Biometrics in the authentication process
Decrease in call duration after Voice Biometrics
Percentage of decrease in average call duration with the use of Voice Biometrics in the authentication process