Sestek Newsletter 2019/4

By June 12, 2020Newsletter
2019 recap

Sestek Presents 2019 Recap

As 2019 comes to a close, we wanted to take this opportunity to wish you and your loved one’s prosperity, good health, and happiness in the New Year.

The start of each new year is a time to reflect on the year just past and make plans for the future. So here is a brief recap of 2019 from our Sestek family.

Best Regards,
Serdar Karadayı – General Manager

the year of the bot

The Year of the Bot

From conversational IVRs to mobile assistants, conversational bots made the headlines this year. Isbank, Vakifbank, and Dubai Islamic Bank were some of the customers we helped with our Al-powered conversational technologies this year.

sestek AI

Sestek Al

We implemented our Al technology at one of the largest banks in Turkey, Yapi Kredi Bank’s contact center. This Al helps to categorize more than 80K notifications received from customers every month. And it saves 500 hrs of agent time!

thinking local going global

Thinking Local Going Global

From Spirit Airlines in the USA to Zain Telecom in Kuwait, we are onboarding new clients all over the globe. But we continue to operate under the motto “Deliver high-tech with high-touch customer service”

advanced reporting advanced insights

Advanced Reporting Advanced Insights

We collaborated with Tableau to enrich our visual capabilities. By combining our expertise with Tableau’s visual analytics, we are empowering businesses with in-depth analytics and business intelligence.

To learn more about these technologies and solutions contact us at

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