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In this webinar, SESTEK and Zorlu Enerji explored how Agentic AI performs in a real-world operation. When thousands of customers need answers simultaneously, agents can't keep up, and wait times grow, who manages the contact center, and how?
Is your operation truly ready for moments when call volume spikes tenfold without warning?
SESTEK's Agentic AI system handles thousands of calls simultaneously, opens tickets, coordinates field teams, and resolves a significant portion of calls without ever transferring to a live agent. This is no longer just a vision, it's a system running in live operations and delivering measurable results.
Real results from Zorlu Enerji operations:
- 44 of calls resolved without transfer to a live agent
- 72% success rate in first-contact resolution
- ~10% reduction in operational effort
- 48% automation achieved in ticket processes
This webinar went beyond a success story. It showed how Agentic AI is redefining customer operations and why companies are no longer talking about "automation" but about self-managing operations.
Read Zorlu Enerji Succes Story: Zorlu Energy Resolves 1 in 2 Calls with SESTEK Agentic AI
Explore our solutions: A New Era in Customer Experience Begins with Agentic AI
Request a demo for SESTEK Agentic AI.
This webinar was conducted in Turkish.
Presenters:
Onur Peker - Customer Experience and Call Center Manager, Zorlu Enerji
Selin Karadayı Özbalmumcu - Sales Director, Europe and Turkey, SESTEK
