Order Management

E-commerce is booming.
Customer service should keep up.

As demand is increasing, order management is becoming an overwhelming issue for e-commerce companies. Virtual agents can help.

Request a Demo

The Challenge

Survey shows millennials are likely to check the status of their order almost daily.

When 1 in every 3 customer question is about order status, order management becomes a vital process for customer satisfaction in e-commerce operations. Streamlining this process can be costly if executed 100% by customer representatives, especially during peak seasons.

The Solution

Virtual Agents can reply to customer requests, increase self-service rates and improve operational efficiency.

Without the need of live assistance, Knovvu Virtual Agent can help automate tasks like providing order status information, assisting with return&refund processes, updating order information and much more. Automation of these tasks enables efficient peak hour management and ease of seasonality adaptation without increasing operational costs.

  • Increased Self Service

    Customers finding answers 24/7 via virtual agents without the need of live assistance has significant impact on customer experience and operational efficiency. Simple issues are solved by automation while more complex issues are carefully handled by customer representatives.

  • Improved Experience

    Virtual agents can be deployed in multiple service channels to provide the same level of service quality to customers. Whether it is a WhatsApp chat or mobile application interface, customers are presented with a consistent, improved experience.

  • Saving Costs

    Agent time is the most valuable asset in customer service. Virtual agents helping customer for simple tasks saves this valuable asset. Especially during peak seasons, virtual agents can be cloned and deployed at different channels easily.


Knovvu Virtual Agent

With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

See Product Details


Technology Making a Difference

  • 14%

    “Using virtual agents, we increased our self-service rates in double digits”

  • 50K

    “Number of customer questions answered by our virtual agent every month”

  • 1.000 Hrs

    "This is the agent time saved by our virtual agent every month"



Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

Contact Us

Thank you!

Thank you for your message. We’ll contact you soon.

Application Form

Click here or drop files to upload

Thank you!

All done!

Your application for the - position has been submitted successfully.

Return to Career Page