Virtual Help Desk

Super Agent
at Your Front Desk

Whether it’s a locked account or a password reset, imagine a super agent to answer employee requests 24/7. Wouldn’t that be cost-effective?

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What Is Not Working?

IT Departments are too valuable to waste time resetting passwords.

40% of all help desk calls are related to password resets. When this is the case, self-service options become vital to solve employee issues around-the-clock. But legacy touch-tone solutions have significant limitations.

The Solution

Virtual Help Desk with alphanumeric recognition improves employee experience.

Virtual Help Desk dissolves bottlenecks for simple tasks such as resetting password and answering FAQs. Serving around-the-clock, the solution helps decrease response time and increase efficiency. Alphanumeric recognition feature can detect complex requests and provides improved experiences compared to touch-tone solutions.

  • Smart Technology

    Alphanumeric recognition feature can detect caller information with letters and digits, providing a solution-oriented experience compared to one-dimensional solutions.

  • Improved Experience

    Solving employee matters fast is vital when serving customers. IT bottlenecks can be frustrating both for employee and customer experience. Virtual Help Desk provides improvements in both fronts.

  • Saving Costs

    According to research, a US-based company spends 1 million USD annually in password-related operations. Virtual help desk technology can cut down this spending significantly and improve experience simultaneously.


Knovvu Virtual Agent

With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

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Technology Making a Difference

  • “Alphanumeric recognition
    capability is a real game-changer”

  • “We outsourced all of our IT FAQs to the
    virtual help desk”

  • “We decreased our response
    time to password resets significantly”



Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

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