The Advantages of Speech Recognition

Speech recognition technology has become an increasingly popular concept in recent years. From organizations to individuals, the technology is widely used for various advantages it provides.

One of the most notable advantages of speech recognition technology includes the dictation ability it provides. With the help of the technology users can easily control devices and create documents by speaking. Speech recognition can allow documents to be created faster because the software generally produces words as fast as they are spoken, which is generally much faster than a person can type. Dictation solutions are not only used by individuals but also by organizations which require heavy transcription tasks such as healthcare and legal.

Speech recognition technology also makes invaluable contributions to organizations. Businesses which provide customer services benefit from the technology in order to improve self-service in a way that enriches customer experience and reduces organizational costs. With the help of the voice recognition technology callers can input information such as name, account number, the reason of their call etc. without interacting with a live agent. Instead of having callers remain idly on hold while agents are busy, organizations can engage their callers without live customer representatives. That is why speech recognition technology contributes to cost savings by minimizing or even eliminating the need of live agents while improving customer experience.

Call centers which are continually challenged to balance customer satisfaction with cost containment apply voice recognition technology in order to benefit from invaluable advantages of the technology. Speech recognition technology;

  • delivers a great customer experience while improving self-service system’s containment rate
  • encourages natural, human-like conversations that create more satisfying self-service interactions with customers
  • automates what touchtone cannot by collecting dynamic data such as names and addresses
  • enables organizations save agents for more important tasks

SESTEK Speech Recognition technology act as an effective customer services automation tool for many organizations, notably call centers. SESTEK Speech Recognition has a high recognition accuracy a result of its state-of-the-art acoustic model. The technology;

-transforms complicated IVR menus to easy-to-use systems

-is compatible with all major operating systems and speech standards

-improves security by eliminating agents from data processing

-provides an alternative for the customers who prefer to skip touch-tone menus and connect to agents

-guarantees better customer service experience, increased customer satisfaction and decreased operational costs

 

Author Hilal Bakanay

Senior Marketing Specialist, Sestek https://www.linkedin.com/in/hilalbakanay/

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