Our Resources

Explore the critical role of selecting the ideal speech analytics solution for optimizing call center efficiency and find out why SESTEK's advanced features make it the top choice.

Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.

Discover how Agentic AI reshapes customer support with smarter, more proactive service across industries, from banking to manufacturing, enhancing experiences and empowering teams.

Listen to the Future of Voice Podcast with Jon Stine from Open Voice Network and our Regional Director of North America, Yalım Eristiren, are discussing what Speech Analytics can do for call centers.

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations, product development processes, and Sestek’s agile transformation.

Sestek’s Sales Manager Selin Özbalmumcu and NİCE Medya’s Chief Editor Eylem Gun discussed the survey results in this webinar.

We’ll explore the benefits and drawbacks of investing in LLM technology and provide strategies to maximize its potential while mitigating risks. Whether you're curious about LLMs or ready to invest, this webinar is for you.

In this webinar, Opus Research and SESTEK discussed how customer care organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements.

In this webinar, Juanita Coley from Solid Rock Consulting led the way, and Yalım Eristiren, David Barthelemy, and Muhammed Yusen from the SESTEK team guided us insightfully in under 30 minutes about our conversational analytics solution, Knovvu Analytics.