Sestek Newsletter 2019/1

By April 2, 2019Newsletter
Sestek is the New DevConnect Partner of Avaya

Sestek is the New DevConnect Partner of Avaya

We signed a partnership agreement with Avaya to become a DevConnect Technology Partner. With this partnership we will develop enhanced applications for the Avaya platform to provide its customers with speech-enabled smart solutions. Our partnership was officially announced during the Avaya Partner Summit’19 event. At the event, our VP of Sales, Mr. Ahmet Subaşı talked about the partnership. Watch the interview with Ahmet here.

We were at the LinkedIn Talent Solutions Event

We were at the LinkedIn Talent Solutions Event

We were at the LinkedIn Talent Solutions Event on February, 19th. LinkedIn shared best practices using LinkedIn solutions for HR and marketing purposes. At the event, our HR Manager Funda Tüz talked about the process that brought us the Best Recruitment Team Award at the 2018 LinkedIn Talent Awards.

We talked about Artificial Intelligence at TRAI'19

We talked about Artificial Intelligence at TRAI’19

We were at The Turkey Artificial Intelligence Summit (TRAI’19) which took place in Istanbul on 14th of March. At the event, we presented our collaboration with Arçelik about the Asista project. Asista is the first Turkish-speaking virtual assistant and it uses Sestek’s Natural Dialog and Text-to-Speech technologies. To learn more about the project, click here.
Speech Analytics Solution for CPP Group

Speech Analytics Solution for CPP Group

Sestek Speech Analytics was implemented at CPP Group Turkey’s call center. CPP Group offers assistance and insurance products in the finance, telecom, and retail sectors. The company uses Sestek Speech Analytics to improve call center efficiency.  The technology analyzes all recorded calls between agents and customers and provides valuable insights.

Superonline Selects Sestek's Speech Enabled IVR

Superonline Selects Sestek’s Speech Enabled IVR

Sestek Speech Enabled IVRtechnology was implemented at Turkcell Superonline Call Center. The technology enables customers to navigate through self-service menus via natural speech. Thus, customers experience faster service without dealing with complicated touch-tone menus.

We exhibited at the Call & Contact Centre Expo

We exhibited at the Call & Contact Centre Expo

We were at The Call & Contact Centre Expo which took place in Excel London on March 27-28th. During the event, we introduced our technologies to our visitors and evaluated partnership opportunities. On the second day of the event, Mr. İlhan Karakoç from Sestek and Mr. Gökhan Kantar from Cigna Finans made a presentation about our successful Speech Analysis project. Read more about it where we helped Cigna Finans to achieve 48% increase in insurance sales.

Author Hilal Bakanay

Senior Marketing Specialist, Sestek https://www.linkedin.com/in/hilalbakanay/

More posts by Hilal Bakanay