Sestek Newsletter 2019/2

By July 10, 2019Newsletter
Hepsiburada Increased Self-Service Rates with Speech Enabled IVR

Hepsiburada Increased Self-Service Rates with Speech Enabled IVR

We participated in the Customer Services and Experience Event in March. At the event, we gave a presentation with Hepsiburada to share how they increased self-service rates with Sestek Speech Enabled IVR. Hepsiburada call center received approximately 800 calls every day which were answered by 100 full-time agents. They were aiming to increase self-service rates. After the implementation of Speech Enabled IVR, Hepsiburada observed a 14% increase in self service rates. Read our case study here to learn more about this successful project.

The World's First Urdu Speaking Virtual Assistant Gets the Thumbs Up

The World’s First Urdu Speaking Virtual Assistant Gets the Thumbs Up

We introduced the world’s first Urdu speaking virtual assistant technology in Karachi, Pakistan. Thanks to our competence in the Urdu language, which makes it difficult for natural dialogue practices due to its complex structure, we have succeeded in developing a highly successful product in terms of recognition accuracy. By developing the first Urdu-speaking Virtual Assistant, we have also met a huge demand in the Pakistani technology sector. Click here to get detailed information about Sestek Virtual Assistant technology.

Yapı Kredi Call Center Aims to Increase Collection Rates with Speech Analytics

Yapı Kredi Call Center Aims to Increase Collection Rates with Speech Analytics

The collection unit of Yapı Kredi Call Center will analyze recorded calls with Sestek Speech Analytics. Sestek Speech Analytics automatically translates the recorded calls in call centers and analyzes them with data mining methods. Sestek Speech Analytics provides invaluable insights that contribute to higher agent performance, enhanced customer experience, and optimized call center quality. To learn more about the technology, click here.

Ziraat Bank Chooses Sestek Speech Enabled IVR

Ziraat Bank Chooses Sestek Speech Enabled IVR

With the implementation of Speech Enabled IVR in Ziraat Bank call center, Ziraat Bank customers will be transferred to the right menu via natural speech instead of dialing when they call the call center. Thanks to its natural language processing technology, Sestek Speech Enabled IVR understands what users mean and asks additional questions when necessary. To learn more about Speech Enabled IVR, click here.

We Hosted Cigna Finans at Our Webinar

We Hosted Cigna Finans at Our Webinar

We had a fruitful webinar with our customer, Cigna Finans, one of the world’s leading insurance companies. Our guest speakers Gökhan Kantar (Sales Development Manager), Emre Cuma Şahin (Sales Development Specialist), and İrem Umut Yaşık (Sales Development Specialist) underlined the importance of implementing conversational analytics at call centers to increase efficiency, performance and eventually revenue. For more details, read our case study here.

Sestek Speech Analytics Now Supports Ukrainian

Sestek Speech Analytics Now Supports Ukrainian

With the 10.6 version of Sestek Speech Analytics, the software began to support the Ukrainian language. The software includes a mixed model which helps it to understand both Russian and Ukrainian languages. The software uses a mixed model for English and Arabic languages too. Thus, it continues to analyze a call even if the dialogue in an Arabic-speaking call center suddenly turns to English. This provides great convenience especially for call centers operating in countries where two languages are widely used.

Author Hilal Bakanay

Senior Marketing Specialist, Sestek https://www.linkedin.com/in/hilalbakanay/

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