Conversational Technologies Made Simple
We started a new video series: Technologies Made Simple. With these videos, our team explains the basics of conversational AI & analytics technologies. In our first video, our R&D Team Leader Tuba gives a brief introduction to conversational analytics. In our second video, our technology consultant Tülin sheds light on conversational AI. New videos are coming soon, enjoy!
Our Latest Speech Analytics Projects
Organizations benefiting from our Speech Analytics solution are increasing. Lately, we implemented our solution at CPP Group in Turkey and Spirit Airlines in the US. Speech Analytics automatically transcribes all recorded calls, then analyzes the interactions by applying textual and emotional analysis. This provides companies an opportunity to pinpoint the root cause behind customer issues and find ways to improve contact center performance. To learn more, click here.
Our Live Demo on The Perfect Collaboration Between Agent and AI
The rise of AI comes with a question: Will it replace humans? Researches say no. It looks like we can get the best out of this technology by collaborating with it. At our live demo, we shared tips on boosting contact center performance with AI and agent collaboration. We discussed how we enable contact center agents to work with AI for seamless customer experience. To watch our webinar recording, click here.
Our technology partnerships continue
We continue to be a part of global technology partner programs. We are among the technology partners of the Avaya DevConnect Program. Our products are listed on the Cisco Platform through our OEM partnership with Zoom. Lately, within the scope of our partnership with Genesys, our products have also been listed on Genesys AppFoundry. Genesys App Foundry is a marketplace that covers all of the Genesys customer experience solutions and a list of apps developed by Genesys customers, partners, or developers. To learn more, please click here.
We love R&D Events!
Our R&D team participated in Europe’s leading R&D networking events in Amsterdam and Helsinki. The first event was ITEA, where we shared insights into conversational AI. And the second event was the EU Commission’s ICT Proposers’ Day, where we discussed new ideas, new solutions, new technologies with other R&D companies. As a company spending 40% of its revenue on R&D, we actively take a role in these events to keep up with the latest technologies and turn them into commercial solutions for our customers.
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