We made a great start to hopefully a great year and wanted to share the great news with you. Together with our beloved customers, we received five recognitions at the Stevie Awards for Sales and Customer Service for 2021.
About the Awards
Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. The Stevie Awards for Sales & Customer Service are open to all organizations worldwide and recognize sales, customer service, and call center professionals’ achievements. This year, more than 2,300 nominations from organizations in 51 nations took place in the competition. Over 160 expert professionals on nine specialized judging committees determined the winners.
Here is the list of our Stevie-winner projects:
- Sestek – Technology Partner of the Year: Our Conversational IVR technology increases the self-service rates by 14% and helps contact centers offer enhanced customer experience for their customers. View our Case Study
- Cigna Turkey – Sales Performance Solution: Using Sestek’s Speech Analytics, Cigna Turkey improved telemarketing agents’ performance by double digits. Click to view the Case Study
- VakıfBank – Business Intelligence Solution: The smart banking assistant Vibi, using Sestek’s conversational AI technology, managed more than 2.5 million credit applications during the pandemic. Click to view the Case Study
- Yapı Kredi – Best Use of Technology: Using Sestek AI, Yapı Kredi saves more than 500 hours of agent time every month. Click to view the Case Study
- Unilever & Webhelp – Best Use of Customer Insight: With Sestek’s speech-to-text solution, Unilever converted customer calls to customer insights, launched new products and achieved 48% growth in sales. Click to view the Case Study
Here are some of the comments we got from Stevie Judges. Hearing such excellent comments improves our motivation for future projects.
- “This is truly one of the best entries this year. I am amazed.”
- “Excellent AI-powered tools provided by Sestek, to reduce call volume and increase self-service. It is helpful to reduce cost and scale up at the same time.”
- “Very good solution with a proven documented impact on customer satisfaction.”
- “Impressive results. Achieving success rates on the sales side is impressive. This certainly meets the criteria for New Product & Service Awards Categories and results are stunning.”
At Sestek, we help organizations be data-driven, increase efficiency, and deliver better customer experiences. By bringing together AI-powered conversational solutions with high-touch consultancy, we lead the digital transformation of customer experience. We want to thank all our customers and Sestek teams involved in these successful projects.
Author: Hilal Bakanay, Senior Marketing Specialist, Sestek