The software which performs repetitive, automated and predefined tasks is named as “bot”. When we hear the word “bot”, it is highly likely that most of us first think of chatbots. Probably...

The predominant way to achieve quality is prevention, not correction. So, it is vital to establish an effective quality management process to prevent situations that may spoil the quality. In...

Conversational technologies have been on our agenda for a long time, and these technologies are expressed with various concepts such as bots, virtual assistants, digital assistants, chatbots, etc. Is it...

Once a scene in science fiction movies, artificial intelligence is a natural part of our daily lives today.  When we open a film from Netflix or follow a profile on...

Last year was a unique one. Everyone has experienced radical changes in their lives within a few weeks. At a time when human contact had to be limited, chatbots came...

We live in the After Covid era. Even though the pandemic will disappear someday, Covid-19 has irreversibly changed our lives and the way we do business. We are using digital...

The pandemic transformed customer service, placing more emphasis on the role of call centers than ever before. Answering increasing customer demands on time was not the only challenge that call...

Conversational AI has become the driving force behind digitalization projects. Businesses use this technology to automate customer-facing touchpoints on any channel. Conversational AI reduces costs and increases efficiency by automating...

In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in...

Quality is a critical factor in customer loyalty, continuous growth, and profitability for a call center. Quality management is a never-ending process that requires continuous improvement. For this reason, call...