Increasing Sales with Speech Analytics Today sales success depends on how well you understand your customers. Understanding customers’ needs and expectations require listening to them while monitoring their end-to-end journey....
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When it comes to audio forensics, many of us can easily imagine a scene where some serious-looking guys listen to an audio recording while looking at an audio waveform on...
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Sestek was recognized for receiving the highest overall vendor satisfaction rating from customers in DMG Consulting’s the 2018–2019 Speech Analytics Product and Market Report. DMG Consulting, a leading independent research,...
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Attracting New Customers Is Expensive It is always cheaper to keep your current customers than attract new ones. According to the Harvard Business Review, acquiring a new customer is anywhere...
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Increasing Call Center Efficiency with Speech Analytics: A Case Study in the Banking Industry Increased competition in the financial services industry is forcing banks to work even harder to gain...
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The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering—the use of deception to obtain confidential information—and use sophisticated methods. Thus, they…
Using a new technology has always required us to understand it first. We had to communicate with the technology on its terms. That is why even a simple task could...
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We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs...
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