Using a new technology has always required us to understand it first. We had to communicate with the technology on its terms. That is why even a simple task could…
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We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs…
The robots and artificial intelligence that have come into our lives through movies and novels since our childhoods are concepts that have rapidly turned into reality rather than science fiction….
Intelligent virtual assistants are growing in popularity. Consumers enjoy using them as personal assistants to accomplish a wide variety of tasks with ease. In the business world, meanwhile, virtual assistants…
Artificial Intelligence (AI) has gained tremendous popularity over the recent years. AI can be defined as any device that understands its environment and interacts with it in order to succeed...
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The Rise of Chatbots The advancements in artificial intelligence and increasing use of messaging apps resulted in proliferation of chatbots. Each day more companies invest in chatbot technologies with the...
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With the new year already underway, many of us are in search of the latest technologies to determine how they will impact our lives. Below is a list of popular…
In the industry of “Interaction and Call Center”, as we all know, both in-house and outsource companies add new tools into their product portfolios by means of the opportunities provided…
Since we are living in the era of information sharing, we must have all become acquainted with the terms such as personal development, yoga, meditation and eastern philosophy. If you…
For today’s organizations, social media has become an irreplaceable business tool, a must for any online presence, and an important opportunity for conversation with customers. To make the best use…