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May 16
0
Employee Experience in Contact Center

Employee Experience, Customer Experience, Total Experience: How are They All Connected?

By sestek admin | Conversational Analytics | No Comments
A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is...
Read More
Apr 13
0
Halkbank_Speech-Analytics_Sestek

Speech Analytics Come to Rescue for Better CX

By sestek admin | Conversational Analytics | No Comments
The customer experience (CX) refers to the interactions a business has with customers at every channel related to marketing, sales, and customer service. In general, customer experience is the sum...
Read More
Feb 21
3
Automation-in-Insurance-Industry

A Must-Have Policy for Insurance Industry: Automation

By sestek admin | Conversational AI, Services & Products, Blog Posts | No Comments
Today, technology determines how customers interact with companies and defines their perception of them. The insurance industry is no exception. A 2020 PwC survey found that 41% of interviewees stated they could...
Read More
Jan 12
3
artificial-intelligence-project-delivery-methods

How do you prefer the delivery of your AI project? Waterfall or Agile?

By sestek admin | Conversational AI, Services & Products, Blog Posts | No Comments
The business world is changing and evolving rapidly towards an AI centralized structure. It is convenient to notice that project delivery methods have to adapt to these changes as fast...
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Jan 08
1
Top-Strategic-Predictions-for-2022-and-Beyond

Top Strategic Predictions for 2022 and Beyond

By sestek admin | Conversational Biometrics | No Comments
The world left behind another tiring year and welcomed a fresh one. After the extraordinary epidemic that started in 2020, we also experienced changes in 2021. In this context, expectations...
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Dec 20
0
Voice: Still the Most Natural, the Most Comfortable and the Safest

Voice: Still the Most Natural, the Most Comfortable and the Safest

By sestek admin | Conversational Biometrics | No Comments
As in our previous post (From Single-Use Bots to Intelligent One-for-All Bots), the scope and scale of bots is expanding day by day. Furthermore, bots, whose capabilities have increased and...
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Nov 11
2
From Single-Use Bots to Intelligent One-for-All Bots

From Single-Use Bots to Intelligent One-for-All Bots

By Ruya | Blog Posts | No Comments
The software which performs repetitive, automated and predefined tasks is named as “bot”. When we hear the word “bot”, it is highly likely that most of us first think of chatbots. Probably...
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Oct 02
2
5 Tips for Effective Quality Management Implementation

5 Tips for Effective Quality Management Implementation

By Ruya | Blog Posts | No Comments
The predominant way to achieve quality is prevention, not correction. So, it is vital to establish an effective quality management process to prevent situations that may spoil the quality. In...
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Sep 21
2
chatbot virtual assistant digital assistant what is the difference

Chatbot? Virtual Assistant? Digital Assistant? What’s The Difference?

By Ruya | Blog Posts | No Comments
Conversational technologies have been on our agenda for a long time, and these technologies are expressed with various concepts such as bots, virtual assistants, digital assistants, chatbots, etc. Is it...
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Jul 13
3
The Evolution of Machine Learning: Explainable AI

The Evolution of Machine Learning: Explainable AI

By Ruya | Blog Posts | No Comments
Once a scene in science fiction movies, artificial intelligence is a natural part of our daily lives today.  When we open a film from Netflix or follow a profile on...
Read More
NextPrevious »

Recent Posts

  • A Must-Have Policy for Insurance Industry: Automation
  • How do you prefer the delivery of your AI project? Waterfall or Agile?
  • From Single-Use Bots to Intelligent One-for-All Bots
  • 5 Tips for Effective Quality Management Implementation
  • Chatbot? Virtual Assistant? Digital Assistant? What’s The Difference?

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