ProPublica's survey had revealed that the risk assessment algorithm named COMPAS and AI behind the system tends to identify blacks as more risky than whites. The famous trolley dilemma on...
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We saw a tremendous increase in the use of voice technologies in 2019. Conversational AI, voice recognition and NLP were among the popular technology concepts of the previous year. It...
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Even though it seems that the term has been in circulation for recent decades, the first known use of “inaccessible” was in the 15th century, according to Merriam-Webster Dictionary. After...
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As we are heading towards 2020, we see lists of all sorts about the upcoming trends of the new year. Technology trends are among the most clicked (!) ones. Here...
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Here’s the bottom line. Speech analytics is a must-have solution if you are willing to increase the effectiveness of your contact center. DMG Report’s estimation shows us that the adoption...
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In dictionaries, the word “accessibility” is literally defined as “the quality of being at hand when needed, the attribute of being easy to meet or deal with.” However, especially in...
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How likely am I to cancel my bank account if I decrease the number of my routine transactions? Or what if I pronounced “I don’t like this” or “your competitor...
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Conversational Technologies Made Simple We started a new video series: Technologies Made Simple. With these videos, our team explains the basics of conversational AI & analytics technologies. In our first video, our...
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AI Sniffs Out Unsafe Food Researchers trained a machine-learning algorithm to read Amazon reviews for hints that a food product would be recalled by the Food and Drug Administration. The...
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As AI continues to rise, it radically changes how work gets done. From consumer goods to telecommunications, from healthcare to financial services, an increasing number of businesses use AI to...
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