Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service...
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Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there'd be no travel...
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This interview was published in the June 2022 issue of Marketing Turkey Magazine with Sestek Founder and CEO Prof. Dr. Levent Arslan's words about Knovvu, The New-Generation Conversational Automation Platform...
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A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is...
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The customer experience (CX) refers to the interactions a business has with customers at every channel related to marketing, sales, and customer service. In general, customer experience is the sum...
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Today, technology determines how customers interact with companies and defines their perception of them. The insurance industry is no exception. A 2020 PwC survey found that 41% of interviewees stated they could...
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The business world is changing and evolving rapidly towards an AI centralized structure. It is convenient to notice that project delivery methods have to adapt to these changes as fast...
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The world left behind another tiring year and welcomed a fresh one. After the extraordinary epidemic that started in 2020, we also experienced changes in 2021. In this context, expectations...
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As in our previous post (From Single-Use Bots to Intelligent One-for-All Bots), the scope and scale of bots is expanding day by day. Furthermore, bots, whose capabilities have increased and...
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The software which performs repetitive, automated and predefined tasks is named as “bot”. When we hear the word “bot”, it is highly likely that most of us first think of chatbots. Probably...
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