Here’s the bottom line. Speech analytics is a must-have solution if you are willing to increase the effectiveness of your contact center. DMG Report’s estimation shows us that the adoption...
Read More
In dictionaries, the word “accessibility” is literally defined as “the quality of being at hand when needed, the attribute of being easy to meet or deal with.” However, especially in...
Read More
How likely am I to cancel my bank account if I decrease the number of my routine transactions? Or what if I pronounced “I don’t like this” or “your competitor...
Read More
Conversational Technologies Made Simple We started a new video series: Technologies Made Simple. With these videos, our team explains the basics of conversational AI & analytics technologies. In our first video, our...
Read More
AI Sniffs Out Unsafe Food Researchers trained a machine-learning algorithm to read Amazon reviews for hints that a food product would be recalled by the Food and Drug Administration. The...
Read More
As AI continues to rise, it radically changes how work gets done. From consumer goods to telecommunications, from healthcare to financial services, an increasing number of businesses use AI to...
Read More
As voice is transforming into a natural interface for us, more industries are including conversational technologies in their applications. The gaming industry is among them. Lately, Hasbro released a voice-activated...
Read More
Microsoft to Invest $1 Billion in Artificial-Intelligence Startup Microsoft is making a $1 billion investment on OpenAI. The company was founded by Elon Musk and Sam Altman to do research...
Read More
Contact center interactions include invaluable insights about customer experience, agent performance and contact center efficiency. But revealing these insights requires in-depth evaluation. When the volume of call contact centers receive...
Read More
Hepsiburada Increased Self-Service Rates with Speech Enabled IVR We participated in the Customer Services and Experience Event in March. At the event, we gave a presentation with Hepsiburada to share...
Read More