Attracting New Customers Is Expensive It is always cheaper to keep your current customers than attract new ones. According to the Harvard Business Review, acquiring a new customer is anywhere...
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Increasing Call Center Efficiency with Speech Analytics: A Case Study in the Banking Industry Increased competition in the financial services industry is forcing banks to work even harder to gain...
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The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering—the use of deception to obtain confidential information—and use sophisticated methods. Thus, they…
Using a new technology has always required us to understand it first. We had to communicate with the technology on its terms. That is why even a simple task could...
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We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs...
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Check out our newsletter that covers latest news about our company
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The robots and artificial intelligence that have come into our lives through movies and novels since our childhoods are concepts that have rapidly turned into reality rather than science fiction….