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Nov 25
2
vital steps to get the best out of speech analytics

Vital Steps To Get The Best Out Of Speech Analytics

By Ruya | Blog Posts, Conversational Analytics | No Comments
Here’s the bottom line. Speech analytics is a must-have solution if you are willing to increase the effectiveness of your contact center. DMG Report’s estimation shows us that the adoption...
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Oct 31
2
Accessibility as a Competitive Tool

Accessibility as a Competitive Tool

By Hilal Bakanay | Blog Posts, Conversational Analytics | No Comments
In dictionaries, the word “accessibility” is literally defined as “the quality of being at hand when needed, the attribute of being easy to meet or deal with.” However, especially in...
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Oct 31
2
Anticipating Customer Intent Better with Predictive Analytics

Anticipating Customer Intent Better with Predictive Analytics

By Hilal Bakanay | Blog Posts, Conversational Analytics | No Comments
How likely am I to cancel my bank account if I decrease the number of my routine transactions? Or what if I pronounced “I don’t like this” or “your competitor...
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Oct 01
16

Sestek Newsletter 2019/3

By Hilal Bakanay | Newsletter | No Comments
Conversational Technologies Made Simple We started a new video series: Technologies Made Simple. With these videos, our team explains the basics of conversational AI & analytics technologies. In our first video, our...
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Aug 30
16

Sestek Monthly Digest, 2019 August

By Hilal Bakanay | Newsletter | No Comments
AI Sniffs Out Unsafe Food Researchers trained a machine-learning algorithm to read Amazon reviews for hints that a food product would be recalled by the Food and Drug Administration. The...
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Aug 19
2
boost call center performance with ai and agent collaboration

Boost Call Center Performance with AI and Agent Collaboration

By Hilal Bakanay | Blog Posts, Conversational AI, Core Technologies | No Comments
As AI continues to rise, it radically changes how work gets done. From consumer goods to telecommunications, from healthcare to financial services, an increasing number of businesses use AI to...
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Aug 05
3
The Rise of Conversational Technologies in Gaming

The Rise of Conversational Technologies in Gaming

By Hilal Bakanay | Blog Posts, Conversational AI, Core Technologies | No Comments
As voice is transforming into a natural interface for us, more industries are including conversational technologies in their applications. The gaming industry is among them. Lately, Hasbro released a voice-activated...
Read More
Jul 30
16

Sestek Monthly Digest, 2019 July

By Hilal Bakanay | Newsletter | No Comments
Microsoft to Invest $1 Billion in Artificial-Intelligence Startup Microsoft is making a $1 billion investment on OpenAI. The company was founded by Elon Musk and Sam Altman to do research...
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Jul 12
2
how-to-boost-contact-center-performance-with-automated-quality-management

How to Boost Contact Center Performance with Automated Quality Management

By Hilal Bakanay | Blog Posts, Conversational AI, Core Technologies | No Comments
Contact center interactions include invaluable insights about customer experience, agent performance and contact center efficiency. But revealing these insights requires in-depth evaluation. When the volume of call contact centers receive...
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Jul 10
16

Sestek Newsletter 2019/2

By Hilal Bakanay | Newsletter | No Comments
Hepsiburada Increased Self-Service Rates with Speech Enabled IVR We participated in the Customer Services and Experience Event in March. At the event, we gave a presentation with Hepsiburada to share...
Read More
NextPrevious »

Recent Posts

  • Vital Steps To Get The Best Out Of Speech Analytics
  • Accessibility as a Competitive Tool
  • Anticipating Customer Intent Better with Predictive Analytics
  • Boost Call Center Performance with AI and Agent Collaboration
  • The Rise of Conversational Technologies in Gaming

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  • Sestek Newsletter 2019/3
  • Sestek Monthly Digest, 2019 August
  • Sestek Monthly Digest, 2019 July
  • Sestek Newsletter 2019/2
  • Sestek Monthly Digest, 2019 May

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