Conversational technologies transform the customer journey. By allowing customers to use their own words to interact with systems, conversational technologies offer the most natural communication method. And the conversational journey...
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No doubt about it, quality management is a must for call centers to ensure effective customer services. Providing high-quality services require call centers to identify calls that are failing to...
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With each new day, we wake up to a world where Artificial Intelligence is used in a more effective way. We see AI solutions that are becoming widespread in various...
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A few years ago, websites, apps, and social media were the options to reach a company fast. But the response rate on these channels was too slow for our patience....
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A few days ago, I received a link to an article titled “Artificial intelligence vs. human authenticity: are creative jobs in danger?” Since then, I have been pondering the concepts...
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Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand...
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AI-Based Tuna Examinator Tuna is among the main ingredients of sushi. It plays an important role in Japanese kitchen, tuna examination is a serious task. A Japanese inventor developed an AI-based...
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Double-Digit Increase in Sales Performance Credit Europe Russia enjoys double-digit increase in call center performance, thanks to Speech Analytics technology. The bank was searching for solutions to increase the efficiency of customer...
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Speech recognition technology has become an increasingly popular concept in recent years. From organizations to individuals, the technology is widely used for various advantages it provides. One of the most...
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Insurance is among the most affected sectors by COVID-19. In such crises, uncertain conditions increase customer concerns, and this means huge spikes in customer contacts, claims, and complaints. Insurance companies...
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