SESTEK Voice Biometrics is now rated “Avaya Compliant”
Istanbul, Turkey – 16 June 2023 — SESTEK, a global technology company specializing in conversational solutions, today announced that its Voice Biometrics solution is compliant with key Avaya Aura® solutions, authenticating callers within seconds using a state-of-the-art deep neural network (DNN) model. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
SESTEK helps customers deliver an enhanced and seamless experience through fast and secure authentication in real-time. SESTEK’s Voice Biometrics is language, accent, and content independent, significantly decreasing the duration of calls requiring customer authentication. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Contact Center 7.1.2.
“Our capabilities in voice biometrics deliver fast and secure authentication, helping customers enhance their customer and employee experiences. Avaya recognizes the importance of voice in the modern communications industry, and has made its platforms incredibly friendly to innovative, third-party technology companies like ours. We are eager to continue delivering more solutions that solve our joint customers’ business challenges,” said Professor Levent Arslan, CEO of Sestek.
“Technology partners like SESTEK are key to the development and evolution of customer support channels,” said Eric Rossman, Vice President, Strategic Alliances and Technology Partners, Avaya. “Together, we are helping to enable our shared customers to maximize their investment through innovative and complementary solutions.”
SESTEK is a Technology Partner in the Avaya DevConnect program, an integral network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through Avaya’s Cloud Communications portfolio, including the Avaya Experience Platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, SESTEK can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. Avaya is shaping the future of customer experiences, with innovation and partnerships that deliver game-changing business benefits. Our communications solutions power immersive, personalized, and memorable customer experiences to help organizations achieve their strategic ambitions and desired outcomes. Together, we are committed to helping grow your business by delivering Experiences That Matter. Learn more at https://www.avaya.com.
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Its R&D team of 100+ engineers develop conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. SESTEK helps digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
Tags: Avaya, channel partners, communications solutions, devconnect, developers, resellers
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