In this blog post, we explore how virtual agents are revolutionizing self-service operations by discussing what they are, how they work, the different types, and key use cases.

Discover how analyzing customer conversations with Advanced Sentiment Analysis tools can elevate your customer and employee experience by providing deep insights and strategies to improve performance.

Introducing SESTEK's Speech Recognition Accuracy Test 2024 – Arabic Edition, where SESTEK is benchmarked against leading SR providers. This test highlights SESTEK's superior performance and reliability in Arabic speech recognition.

Listen to the Future of Voice Podcast with Jon Stine from Open Voice Network and our Regional Director of North America, Yalım Eristiren, are discussing what Speech Analytics can do for call centers.

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations, product development processes, and Sestek’s agile transformation.

Sestek’s Sales Manager Selin Özbalmumcu and NİCE Medya’s Chief Editor Eylem Gun discussed the survey results in this webinar.

We’ll explore the benefits and drawbacks of investing in LLM technology and provide strategies to maximize its potential while mitigating risks. Whether you're curious about LLMs or ready to invest, this webinar is for you.

In this webinar, Opus Research and SESTEK discussed how customer care organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements.

In this webinar, Juanita Coley from Solid Rock Consulting led the way, and Yalım Eristiren, David Barthelemy, and Muhammed Yusen from the SESTEK team guided us insightfully in under 30 minutes about our conversational analytics solution, Knovvu Analytics.