Impressive and enjoyable customer experience
Technology today is turning towards conversational interfaces. Users are verbally speaking to their devices using speech, often accomplishing tasks by delegating them the way they would to a human. To keep up with the pace of changing technology, you must ensure your product can talk back. With Sestek Text-to-Speech (TTS), your company can vocalize anything, including dynamic values like credit card balances and customer names. This provides an intuitive, natural customer experience without the need to record a voice actor dictating every word or phrase.
Sestek Text-to-Speech (TTS) is a powerful speech synthesis technology that can vocalize written text into audible speech, rendered in a clear, humanlike voice.
By using TTS to give voice to your business, you can provide a vastly impressive and enjoyable customer experience. Our speech synthesis technology helps companies drive automation and increase efficiency by reducing operational costs—all while improving their customers’ experience.
Sestek TTS Languages:
English • French • Spanish • German • Arabic • Turkish • Russian • Urdu • Ukrainian • Indian-Hindi • Azerbaijani • Kurdish • Japanese
Give Your Brand a Convincing and Relatable Voice
High quality voices from TTS enhance customer self-service, increasing automation and reducing workload for call center agents. By vocalizing dynamic content, you can further automate customer service calls. There’s no need to record responses in a studio, because the TTS will vocalize all dialogs automatically, saving you time and money.
Changing the World, One Voice at a Time
Text-to-speech provides high quality voices to Internet of Things devices, dramatically changing the way humans interact with machines. These devices improve user quality of life, such as mobile virtual assistants, GPS navigation and more. TTS is also essential to those with disabilities or special needs. The technology reads out text from everyday devices and interfaces for better accessibility (such as screen readers for the visually impaired). Its application extends further into the educational sector, helping to improve students’ understanding of pronunciation, reading and language skills.
Enhanced Customer Experience
High quality voices with TTS capture customers’ attention and greet them with personalized, natural conversation. This provides an intuitive experience, much like speaking to a live human. Customers can speak to a single voice they know and trust—fluent in their language—across multiple contact points, solidifying their trust and relationship with your business.
How Yapı Kredi Launched Talking ATMs for the Disabled
With the implementation of SESTEK Text-to-Speech, the first “ATMs for the Disabled” were established. These talking ATMs, which used SESTEK Text-to-Speech technology, allowed disabled users to make banking transactions easily. Since the project received a great deal of attention by visually disabled users, the number of talking ATMs increased quickly.
Teknosa Boosted Their First Call Resolution Rate
The volume of customer calls handled by live agents and long call durations were increasing operational costs, and Teknosa was looking for a technology solution to improve the customer experience and lower the costs at the same time. Transformation of the traditional IVR into digital IVR using conversational technologies seems like the ultimate solution.
Find Out How AI-powered Conversational Solutions Can Help Your Organization