Speech Recognition which is also known as automatic speech recognition (ASR) and voice recognition recognizes the spoken words and phrases and converts them to a machine-readable format. By converting spoken audio into text, speech recognition technology let users to control digital devices by speaking instead of using conventional tools such as keystrokes, buttons, keyboards etc.
Top Uses of Speech Recognition Technology
Speech Recognition has a wide range of use and is effectively deployed in contact centers, IVR systems, mobile and embedded devices, dictation solutions and assistive applications.
Call centers and IVR systems: Speech recognition technology is indispensable for many organizations who aim to provide a high-quality self-service since the telephone is still the most popular device used to contact organizations. The technology let users to complete their transactions without dealing with bulky touchtone menu mazes and help organizations to get rid of the burden of agent and customer representative costs.
Dictation solutions: One of the most common use of speech recognition technology includes speech-dictation solutions. These solutions include speech to text technology which let users to control devices by voice commands and dictate their expressions without typing. Voice-to-text solutions which are preferred by individuals mostly, are also used for specific business areas such as medical or legal transcription.
Education: Speech recognition technology is used in various educational applications. For example dictation applications for students contribute to their speaking and reading abilities by requiring them to speak out loud. That is why this solutions are also used in language applications to contribute to students’ pronunciation skills. Furthermore speech-to-text applications help students to create their documents by speaking without losing time with typing.
Applications for the disabled: Speech recognition is one of the most helpful technologies for the disabled. When it is notpossible or convenient to use a keyboard or a similar tool the technology allows users not only to dictate their expressions but also to control devices.
Mobile: Since mobile devices are ubiquitous today, the use of speech recognition as a mobile technology is raising.From mobile banking applications to virtual assistants speech recognition enables users to control devices and complete several transactions easily by speaking.