Our Resources

SESTEK Conversational Analytics Product Analysis Team Leader Berkay Vuran, explores the real cost of organizational silos in customer experience and how AI and human agents can form a seamless team under a single orchestration framework.

Discover how Ajman Bank is bridging the gap between digital efficiency and personal connection by leveraging SESTEK’s AI infrastructure to deliver a localized, natural, and engaging banking journey through AI-powered avatars.

SESTEK Senior Business Analyst & Consultant Ekin Ayaşlı explores how success in Agentic AI is driven by architecture design, and how end-to-end AI agent architecture defines the critical gap between demo and production performance.

Listen to the Future of Voice Podcast with Jon Stine from Open Voice Network and our Regional Director of North America, Yalım Eristiren, are discussing what Speech Analytics can do for call centers.

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations, product development processes, and Sestek’s agile transformation.

Sestek’s Sales Manager Selin Özbalmumcu and NİCE Medya’s Chief Editor Eylem Gun discussed the survey results in this webinar.

We’ll explore the benefits and drawbacks of investing in LLM technology and provide strategies to maximize its potential while mitigating risks. Whether you're curious about LLMs or ready to invest, this webinar is for you.

In this webinar, Opus Research and SESTEK discussed how customer care organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements.

In this webinar, Juanita Coley from Solid Rock Consulting led the way, and Yalım Eristiren, David Barthelemy, and Muhammed Yusen from the SESTEK team guided us insightfully in under 30 minutes about our conversational analytics solution, Knovvu Analytics.