We Need AI More Than Ever
There is growing fear about the spread of the COVID-19 that points out the same question: Can AI help us solve this problem faster? AI and data science played a significant role in China’s coronavirus response, which provided effective results today. So, AI can actually help us in this fight. Global technology leaders came together to discuss this. Here is a list of actions they are working on.
Smart Banking Assistants Step in As More Branches Are Closed
More banks are closing their branches while some are operating under restricted working hours as a result of the corona crisis. To slow the pandemic’s spread, banks encourage their customers to use digital banking services; mobile banking and virtual assistants. Recently, as Sestek, we developed a smart banking assistant called ViBi. ViBi went live in only 8 months and can answer more than 5,000 questions and perform more than 300 banking transactions. To learn more about this technology, click here.
Our Solutions are now AVAYA-certified
We have finalized our Global Reseller Partnership with Avaya. With this agreement, Avaya Sales Team around the globe will be able to sell Sestek products as part of the Avaya solution suite. Our Avaya-certified technologies are Speech Recognition and Text-to-Speech. Based on these technologies, we will be providing our Conversational IVR and chatbot solutions to help companies increase self-service rates and our voice biometrics solution to help them serve customers faster and safer. Click here for more details.
More Businesses to Adopt Digital Self-service Solutions
As social isolation gets more important, businesses seek ways to serve their customers digitally. And conversational AI helps businesses to operate smoothly during this time of crisis. With these technologies, businesses can offer easy-to-use digital self-service solutions for their customers. According to Gartner (see Gartner insights here), CIOs should immediately look to expand access and capabilities in two high-priority categories of tech: Digital workplace resources and digital technologies to serve customer demand. To read more, click here.
Maintaining Call Center Quality During Epidemic
Call centers have high risk of exposure to the virus due to tight spaces, shared equipment and a lot of people coming in for different shifts (here is what happened in South Korea). That is why many call centers move their agents to a work-from-home environment. So, maintaining the standard call quality and providing the right service to the customers is becoming more important than ever. This points to the need for a practical quality management (QM) approach. Conversational Analytics solutions step in to offer objective performance analysis and an accurate quality assessment.
10 Tips from CEOs on Working from Home Effectively
With COVID-19 forcing many businesses to implement remote work quickly, some of us suddenly found ourselves working from home. But transforming your home into your office and separating work and family life when they’re both happening under the same roof might be tricky. These useful tips from CEOs on working from home might help you.