Raj Akshintala

Raj Akshintala is Director of Sales and Customer Success for APAC at SESTEK, helping enterprises across the region move conversational AI from pilot to production. He writes about the AI pilot trap and how to escape it: defining success before a pilot starts, designing for scale, combining NLU and LLMs where each fits best, and monitoring every interaction to keep AI accountable. He regularly represents SESTEK at leading customer experience events across APAC.