Selin Karadayı Özbalmumcu

Selin Karadayı Özbalmumcu is Sales Director for Türkiye and Europe at SESTEK, working with enterprises on their customer experience transformation. She writes about the agentic shift in CX teams: what changes when AI starts acting rather than just assisting, how agents evolve into AI supervisors, and why clear autonomy boundaries, connected systems and mature governance matter before scaling. She regularly shares SESTEK's Agentic AI vision and real-world project examples at industry events.