This pandemic has completely changed our way of doing business and reminded us once again: Customers continue to demand the highest quality service no matter what.
Companies acting with this awareness continued to make a difference during this period. Despite shutdowns, limited working hours, and increasing customer demands, they were able to provide uninterrupted services to their customers through alternative channels.
Among the most important alternative channels, is Contact Centers and with our guest speaker Metin Tarakçı, CEO of Webhelp Turkey and Jordan, we are seeking answers to the following questions:
Presenters:
Metin Tarakçı – CEO, Webhelp Turkey & Jordan
Serdar Karadayı – General Manager, Sestek
Sestek’s Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today
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In this episode of the Sestek Tech Talks series, Sestek’s General Manager Serdar Karadayı met with IGA’s Chief Digital and Commercial Officer Ersin İnankul
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