Webinars Jul 09 · 1 min read

The Rise of Customer Services in The New Normal (In Turkish)

This pandemic has completely changed our way of doing business and reminded us once again: Customers continue to demand the highest quality service no matter what.
Companies acting with this awareness continued to make a difference during this period. Despite shutdowns, limited working hours, and increasing customer demands, they were able to provide uninterrupted services to their customers through alternative channels.

Among the most important alternative channels, is Contact Centers and with our guest speaker Metin Tarakçı, CEO of Webhelp Turkey and Jordan, we are seeking answers to the following questions:

  • What should we expect for customers and customer services in the new normal?
  • What changes can there be in customer behavior?
  • How should call centers be prepared for the new normal?



Metin Tarakçı – CEO, Webhelp Turkey & Jordan
Serdar Karadayı – General Manager, Sestek

Keep Exploring
Webinars Aug 16 · 1 min read
New Truths About Self-Service: Enabling Conversational Intelligence

Sestek’s Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today

Read More
Webinars May 16 · 1 min read
Product Analysis, Agile Working and Design Processes at Sestek (In Turkish)

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations

Read More
Webinars Oct 14 · 1 min read
Sestek Tech Talks: Transportation and Tourism Update (In Turkish)

In this episode of the Sestek Tech Talks series, Sestek’s General Manager Serdar Karadayı met with IGA’s Chief Digital and Commercial Officer Ersin İnankul

Read More

Contact Us

Thank you!

Thank you for your message. We’ll contact you soon.

Application Form

Click here or drop files to upload

Thank you!

All done!

Your application for the - position has been submitted successfully.

Return to Career Page