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Tips On Building Smart Chatbots

Thursday, October 3rd 2019 – 2:00 PM Eastern Europe Time (GMT +03)

About This Webinar:

Today, chatbots are becoming more and more significant part of the customer service world. And at the same time, customers are starting to expect more and more from them. Simple FAQs just won’t cut it!

According to recent research, 54% of customers find chatbots “not intelligent and not solution-oriented.” More than 63% of them expect “personalized engagement” as a standard of service.

The intelligence of the chatbot relies heavily on the design of the dialog flow. This flow is the brain of the chatbot. This flow is the thin line between an intelligent and not so intelligent chatbot. With the bar set up high, the pressure is on the business units to set up this flow correctly and smartly.

So, join us as we go through these details and present some useful tips for you in building smart chatbots. This will not be a technical session, but we will underline some important details for customer-facing teams to re-think when using chatbots.

Presenters:
Anil Oztuncer – Pre-sales Director
Baran Bursaligil – Marketing Manager

Seamless Agent : The Perfect Collaboration Between Agent and AI

Date: Wednesday, August 28th, 2019 at 2:00 PM Eastern Europe Time (GMT +3)

About This Webinar:

Don’t we hate it when machines don’t understand what we are trying to say?

Even AI-backed technologies such as chatbots or virtual assistants can stumble when engaging with customers, not being able to guide them towards the right solution. And before it turns into a bad experience, immediate human intervention is vital.

Our “Seamless Agent” solution just does that! It is a real-time supervision tool through which the speech or intent recognition errors or no-match cases are fixed by live agents during interactions. Without customers even notice, the interactions stay seamless.

At this live demo, our Pre-Sales Director will explain in detail the features of our patented solution and how it enables the perfect collaboration between agents and AI for that perfect customer experience.

Presenters:
Anil Oztuncer – Pre-sales Director
Baran Bursaligil – Marketing Manager

Live Demo – How to Boost Contact Center Performance with Automated Quality Management

Date: Wednesday, July 24th, 2019 at 2:00PM Eastern Europe Time (GMT +3)

About This Webinar:

The days of picking 3% of customer-agent interactions and evaluating your whole contact center performance are over.

Thanks to Conversational Analytics, you can now monitor and analyze 100% of contact center interactions automatically.

By fully automating the process, Automated Quality Management technology provides Call Centers with invaluable insights about agent performance and how to improve it.

So join our Pre-Sales Director going through the features of our Automated Quality Management platform at a live demo. And learn how you can boost your top performers and support your under-performers at your contact center to be 100% efficient.

Presenters:
Anil Oztuncer – Presales Director at Sestek
Baran Bursaligil – Marketing Manager at Sestek

Hilal Bakanay – Senior Marketing Specialist at Sestek

How to Increase Revenue at Call Centers

Date: Thursday, May 9th, 2019 at 2:00PM Eastern Europe Time (GMT +3)

About This Webinar:

At this webinar, we will dive in to details on how to increase effectiveness and save costs at Call Centers. We will talk about speech analytics technologies providing tangible financial benefits at call centers.

Cigna Finans team will present its experiences and results after implementing Sestek Speech Analytics at its call center.

Sestek is a global technology company providing conversational AI and Analytics solutions. Sestek helps companies to make data-driven decisions.

Cigna Finans is a pension and life insurance company formed by QNB Finansbank and Cigna Global.

Presenters:
Gokhan Kantar – Sales Development Manager at Cigna Finans
Irem Yasik – Sales Development at Cigna Finans
Emre Sahin – Sales Development at Cigna Finans
Fahrettin Yilmaz – Solutions Consultant at Sestek
Baran Bursaligil – Marketing Manager at Sestek