The pandemic, which has influenced the whole world, has affected many areas of life as well as consumer preferences and habits. So, how was the behavior of insurance customers affected during this period called New Normal? How have the channels they preferred to receive service changed? Will this change be temporary or permanent? How will artificial intelligence and digital technologies affect this change?
We meet with Serdar Birlikçi, CIO of Groupama Insurance and Serdar Karadayı, General Manager of Sestek, in our new webinar where we will seek answers to all these questions.
Presenters:
Serdar Birlikci – Groupama CIO
Serdar Karadayi – Sestek General Manager
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