With our 20+ years of experience, we are proud of our project delivery rate of 100%.
Our speech recognition accuracy rate is >97% in real world environment. Higher rate of accuracy means better insights from customer conversations.
On-premise, on public cloud or on private cloud, our solutions are ready to be deployed anywhere.
We are always in close contact with our customers to understand their pain points better and tailor our solutions to fit their needs perfectly.
With our +100 R&D staff, we develop all of our products and core technologies in-house.
Not only for the customers but also for the business units involved, we provide a scalable, omnichannel, end to end conversational platform.
Built on a hybrid NLP + LLM architecture, they combine the reliability of intent-driven systems with the flexibility of generative AI, deployed to voice, chat, SMS, WhatsApp, and other digital channels.
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Our leading speech recognition offers deeper analysis and actionable insights, delivering better results for your business. It can be fine-tuned on customer-specific data to achieve 100% accuracy.
Learn moreDeliver human-like voice interactions in 40+ languages and personalized experiences for your customers, improving their conversational journeys.
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Analyze 100% customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.
Learn moreEmbrace the transformative potential of automation to streamline your quality management process, assist supervisors, and support agents with tangible and objective feedback.
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Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.
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Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
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Koçtaş, a leader in the home improvement retail industry, aimed to enhance the customer experience by implementing the Conversational IVR solution at its call center, maximizing operational efficiency and customer satisfaction.
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Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Read MoreLet’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience.
