SESTEK vs Nice Cognicy | Virtual Agents

700+

Enterprises,
one standard

100%

Project delivered
to production

98%

Speech recognition
accuracy

25+

Years engineering
the future

AI Agents product comparison

Features

Agentic AI

SaaS & On-prem

Language Detection

AWS Compliance

Azure AKS Compliance

User Feedback Collection

Voice Verification

Live Agent Application

Webchat Widget

In-house Text-to-Speech (TTS)

Professional and Managed Services For Kubernetes

Download Battlecard

SESTEK's Agentic CX platform delivers results

40M+

conversations handled every month across our AI platform

>98%

speech recognition accuracy in real-world contact center audio

Close-up of a smiling woman reading a message on her smartphone

Our Strengths Against NICE Cognigy

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In-house AI Expertise

Proprietary SR and TTS built by 100+ AI engineers with 20+ years of experience. No dependency on another vendor.

All In One

SR, TTS, NLU, orchestrator, and design studio. All in a single solution. No need for 3rd party involvement.

Effortless On-Prem Experience

SESTEK offers professional and managed services for on-prem deployments when customers don't want to manage, install and configure the underlying infrastructure.

Simplicity

Tasks like creating scenarios, designing forms and reporting can be executed 50% faster.

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"Not only for our customers but also for our partners [brokers], we want to be accessible 24/7 and be able to respond to their inquiries fast. With the virtual assistant we developed with Sestek, we are improving the experience of our whole ecosystem."

GROUPAMA TURKEY

24%

of customer requests without live agents

full-time-equivalent agent time saved

17%

of customer inquiries done during out-of-working hours

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.