Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses and in
Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.
Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there'd be no travel...
As we are wrapping up Q1, we want to take a step back and give you a snapshot of what differentiates us from the rest of the market. We are a unique R&D center; we are proud of our teams and we are proud of the products. Here is a brief summary of why.
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At SESTEK, we recognize industry challenges. Our CEO highlights our AI-powered solutions under the Knovvu product suite, which seamlessly transitions between on-premises and cloud. Click for further insights
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Discover our 2024 Speech Recognition Accuracy Test, which SESTEK has been benchmarked against major SR vendors.
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Customer calls provide essential insights into call center experience, processes, quality, and trends. However, high call volumes make manual analysis impractical. Speech analytics automates this process and reveals insights. This article explores speech
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In a world where every conversation is a valuable touchpoint, understanding the dynamics of communication is paramount for businesses aiming to stay ahead. Our latest e-book brightens the transformative trends shaping the conversation analytics landscape.
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Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
Read More
In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses and in
Read More
As we welcome 2024, we want to take a moment to reflect on some of our progress in 2023.
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In this article, we'll dive into large language models, exploring their key advantages, potential issues that might arise when relying solely on them for customer service, and practical solutions to maximize their effectiveness.
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