Mert Çıkan

Mert Çıkan is a Lead Product Owner at SESTEK, working on the company's Agentic AI platform. He writes about what it really takes to move AI agents from impressive demos to reliable production: multi-agent architecture, hybrid autonomy that combines rule-based flows, RAG and autonomous decisions, the latency demands of the voice channel, and validation layers that confirm every critical step. His lessons come from AI agents working with real customers in contact center environments.